Address
Form of workYou are a change agent who can influence stakeholders and provide factual analysis to support the decision-making process. You are results oriented and are able to clearly articulate any issues impeding progress along with proposed resolution recommendations.
The Small Business Servicing and Internal Operations team is focused on building experiences for servicing and support functions that will be the target state solution for both Chase and WePay Operations teams. This team is building Product agnostic features that can be used to service both Merchant accounts from Chase direct product offerings and ISV relationships, as well as Partner accounts.
As the Product Owner you will be focus on the development modern servicing experiences to help increase Customer Satisfaction and differentiate Merchant Services as best in class Customer Experience. You will take input and guidance from a broad range of stakeholders across Chase and WePay, including other Product Owners and Operations to determine the desired servicing experience, develop detailed use cases, define user stories, identify success metrics and collaborate cross-functionally to launch new capabilities in an agile environment.
**Job responsibilities**
+ Define and implement business objectives, process improvements and project deliverables to support the integration of new products and services into our existing multi-platform business model
+ Provide product expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements
+ Work with cross-functional partners to ensure compliance with product controls and risk environment, including Client Experience, Architecture, Design, IT, and Operations
+ Translating experiences into Agile epics and stories
+ Oversee development and execution of an implementation plan for the technology solution
+ Participate in Agile ceremonies (i.e., product backlog, sprint planning, sprint review) with WePay and Chase technology teams, and drive technology priorities and deliverables
+ Effectively and accurately communicate the status of the project, including key risks, issues, and potential solutions
**Required qualifications, capabilities, and skills**
+ 5-7 years of proven Ops/Servicing Product teams
+ Understanding of the account lifecycle, AML/KYC verification and onboarding process to interpret post-onboarding servicing needs
+ Understanding of Payments Technology and top use cases for Servicing
+ Experience writing user stories and acceptance criteria for engineering teams
+ Strong ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
+ A strong team player with the ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment
+ Ability to work in an environment with strong controls
**Preferred qualifications, capabilities and skills**
+ Bachelor's degree or equivalent experience
+ Deep knowledge of the end-to-end payments technology and products a plus
+ Travel requirement: less than 10%
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, Small Businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and Small Business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
Palo Alto,CA $139,700.00 - $198,000.00 / year
