Sleep Support Specialist - Phoenix, Az

Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Our focus on patient outcomes is at the core of everything we do, and our “think I can” attitude drives us to make a difference in the lives of those seeking alternative sleep apnea treatments.

WHY JOIN OUR FAST-GROWING TEAM

At Inspire, we value people – your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering hybrid work schedules, excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement.

If you’re passionate about making a difference in people’s lives and want to work with innovative technology, come be a part of our great team!

ABOUT THIS POSITION

The Sleep Support Specialist role is for a highly-trained specialist dedicated to optimizing Inspire Upper Airway Stimulation (UAS) therapy outcomes once the system has been implanted. This position provides expertise and leadership in the areas of clinical sleep medicine, specifically polysomnography, PAP therapy and patient care management and is responsible for performing tasks that will ensure the success of Inspire therapy. Through empiric learning and customer interactions, this position will furthermore aid research and development of Inspire UAS therapy. This position must be based in geographic territory.

OPPORTUNITIES YOU WILL HAVE IN THIS ROLE

• Assist with customer training for new Inspire UAS commercial & clinical sites.
• Train new customers to use the Inspire Programmer System.
• Train new customers to use the current Inspire UAS titration algorithm and how to perform Inspire UAS device programming.
• Assist with future development and improvements to the UAS titration algorithm.
• Develop and research new methods to improve training materials to ensure adequate and efficient training of new commercial and clinical sites.
• Provide direct on-site support for Inspire UAS titration sleep studies at night, troubleshooting appointments (day and night), and awake endoscopy and drug-induced sleep endoscopy (DISE) day-time appointments when needed for advanced programming support.
• Provide remote (via internet or phone) support for Inspire UAS titration sleep studies at night and other troubleshooting appointments.
• Assist with coverage of a therapy support phone line as part of an “on-call” coverage team fielding questions from both allied healthcare professionals and patients.
• Develop long term relationships with customers to provide high quality and reliable therapy support services.
• Work within a changing weekly schedule, which is dependent upon numerous factors including upcoming sleep studies and weekly customer support needs.

WHAT YOU CAN BRING TO OUR GREAT TEAM

Required:

• 5+ years of experience in the field of sleep medicine, having worked a majority of time in a sleep clinic, sleep laboratory or durable medical equipment (DME) company.
  1. In depth knowledge of at least one polysomnography (PSG) software suite.
  2. In depth knowledge of PSG preparation and setup.
  3. In depth knowledge of Continuous Positive Airway Pressure (CPAP) titration as defined by the American Academy of Sleep Medicine (AASM).
  4. In depth knowledge of Obstructive Sleep Apnea Syndrome (OSA) pathophysiology, diagnosis, treatment and long-term care management. Knowledge of the most current AASM guidelines: The AASM Manual for the Scoring of and Associated Events.
  5. Demonstrated creative and effective problem-solving skills which will be needed to troubleshoot, and support Inspire UAS titration sleep studies.
  6. Strong understanding and working knowledge of computer programs related to OSA therapy management (electronic medical record (EMR) system, patient tracking system, polysomnography recording software etc.).
• 2+ years of experience in a sleep laboratory as either a sleep technologist or an allied health care professional, with the primary responsibility of sleep apnea care and management.
• 1+ year of experience manually scoring or interpreting sleep studies.
• Ability to travel up to 50+%.
• Ability to work varying hours including overnight sleep studies.
• Ability to meet credentialing requirements.

Preferred:

• Bachelor’s degree - in a science, technology, engineering or mathematics (STEM) field.
• Registered polysomnographic technologist certification (RPSGT), Registered Sleep Technologist (RST) certification, or clinical sleep educator certification.

Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Inspire Medical Systems is an equal opportunity employer with recruitment efforts focused on ensuring a diverse workforce. Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com
Inspire Medical Systems participates in E-Verify.