Site Manager

TRIGO Global Quality Solutions is seeking to fill a Site Manager position in the Tupelo, MS area.
Overall Purpose
Ensuring client overall satisfaction by addressing their needs quickly and effectively
Optimizing site performance and efficiency
Organizing & coordinating teams at site level to fulfill jobs/missions, managing the site teams and ensuring good social climate on the site/sites
Travel weekly to set-up customer sites in the Region. This includes frequent on-site follow-up visits after the sites are successfully launched
Preparing sites and teams for Technical resource requirements
Support and contribute to the company Quality Policies & QMS
Responsible for managing performance to meet all customer required KPIs
Reports to
Director of Operations
Responsibilities of a Site Manager
Client relationship & Business development

• Being the face of TRIGO on the site(s), guaranteeing client satisfaction and building solid relationships, (incl. support to claim management)
• Ensuring clear and transparent communication to the client
• Developing business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)
• Providing the sales teams with site information on new client opportunities and insight for the quotations
• Monitoring competition (services, prices, etc.) at the site level
• Develop and maintain positive relationship with all 3rd party supplier representatives

Operations

• Estimate job/mission costs as accurately as possible
• Manage space allocation and maintain physical facility as required
• Monitor the regions financials to ensure progress toward set organizational goals
• Monitor regions contracts/missions for proper documentation/information
• Provide quality inspection and auditing results with suggestions and council from the customer quality manager using measuring tools and record of data
• Provide all required information for contracts, traceability and instructions are well documented, on time, with up-to-date information
• Ensure all operational management tools, and monitoring tools are up-to-date, with accurate information
• Ensure compliance with established KPI's
• Implement continuous improvement to optimize services provided and site efficiency
• Demonstrates commitment to reduce the risk of workplace accidents
• Comply with local, customer and company Health & Safety legislation, laws, and policies
• Mitigate nonconformance risk at site

Organization & management

• Ensure staff availability and qualifications to perform the jobs
• Develop, retain, and manage teams
• Partner with recruiting to maintain proper levels of staff, considering turnover and new business
• Motivate employees to perform job tasks that meet or exceed the customer and company expectations
• Partner with Human Resources for counseling's and disciplinary actions at site

Technical

• Analyze technical requirements for customers jobs (existing or upcoming)
• Identify technical resources when needed to anticipate and fully address client needs
• Support development of technical expertise at the site level
• Ability to read blueprints, automated measuring equipment, and factory flow as required

Other

• Any other duties as assigned

Knowledge, skills, abilities
Hard Skills

• Full proficiency in local language
• Proficiency in English
• Computer skills - Microsoft Office (basic Microsoft Excel and PowerPoint proficiency) and Outlook
• Work Instruction Writing
• Communication (written and verbal to customers and employees), organizational, interpersonal, and time management skills
• Attention to detail and job diligence
• Proven ability to manage projects to successful completion
• Other Industry specific software experience preferred, but not required
• Ability to travel as required (up to approx. 90%)

Values & attitudes
Global team spirit

• Team player
• Caring for people
• Open-minded

Excellence

• Reactive
• Resilient to pressure
• Rigorous

Customer focus

• Client oriented
• Reliable & trustworthy
• Flexible

Initiative

• Autonomous
• Innovative
• Daring

Work experience
Overall recommendations

• 4+ years of work experience in automotive and/or manufacturing
• Operational/Quality background with overview capabilities
• Management responsibilities (operational and staff management)
• Exposed to client relationships
• ISO and relevant quality experience required

Education background
Overall recommendations

• Bachelor's degree in Business Management or related field preferred or equivalent work experience

About TRIGO Global Quality Solutions
Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.
The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.
TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.
TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.