AddressCome launch the next step in your career where America launched its Space Program. Brevard Health Alliance, Brevard County’s only Federally Qualified Health Center, is currently recruiting for a Site Manager to join us in the heart of Brevard County’s Space Coast. Since 2005 our focus has been on putting the “community” in Community Health while delivering healthcare to more than 60,000 unique patients annually.
Brevard Health Alliance offers competitive salaries, a comprehensive hiring package that includes Medical, Dental, Vision, Short and Long-term Disability Coverage and a 401K with company match, a generous personal leave program, a National Health Service Corps (NHSC) Approved Site for Loan Repayment and Qualified Employer for Public Service Loan Forgiveness, tuition assistance for continuing education, professional development, and the opportunity for upward mobility.
We are expanding, we are growing. If you would like the genuine opportunity to make a profound difference in the delivery of primary care and community health, we invite your interest and application after reviewing the specifics and requirements for the Site Manager listed below.
POSITION SUMMARY
To provide superior quality, competitive value and outstanding service by assuming responsibility for the overall patient experience as it relates to the clinic business operations. This position is responsible for overall supervision of resources available in any clinic at BHA, Inc.
GENERAL EDUCATION REQUIREMENTS
Bachelor’s degree in Business Administration and/or Healthcare with three plus years’ experience in a medical office or community health center preferred. Five years related work experience may be substituted for education.
ADDITIONAL QUALIFICATIONS
- Customer service and/or medical front office experience
- Supervisory experience. Ability to assume leadership and inspire others
- Good interpersonal, communication and organizational skills
- Typing requirement of 40 words per minute
- Ability to multi-task
- Ability to read and write at high school level
- Ability to use or operate computer, copy machine, typewriter, and fax machine
- Ability to maintain confidentiality at all times and follow Brevard Health Alliance’s confidentiality guidelines
- Ability to use Microsoft applications.
- Ability to compute basic financial transactions
- Ability to speak and understand at least the English language to effectively communicate with our patient population
- Knowledge of medical terminology is preferred
- Ability to work well in a team environment, remains motivated, is self-directed, and demonstrates initiative
PRIMARY ACCOUNTABILITIES
- Addresses staff issues and conducts regular performance reviews and disciplinary actions as needed
- Facilities Management
- Coordinates with clinical staff on appropriate maintenance and calibration of all equipment
- supervises the selection and ordering of supplies and medications
- Billing, banking and accounting
- staff uses the correct coding when designating the diagnosis or results of procedures used.
- It may also be necessary for the medical office manager to use contractors and vendors for their services
- She oversees the development and implementation of a marketing practice while maintaining an appropriate office environment.
- Monitoring budget and billing payments
- Monitor clinic flow and patient throughput
- Supervise office staff, including receptionists, secretaries and cashiers
- Liaise with doctors and nurses to identify potential office dysfunctions
- Ensure compliance with current healthcare regulations, medical laws and high ethical standards
- Arrange cleaning staff and emergency maintenance services as necessary
- Builds strong positive communication with physicians and works as a team to enhance the success of the practice.
- Develops strong inter-department teamwork to meet the needs of the patients and physicians and drive decision-making and other actions.
- Identifies and implements opportunities to build employee morale and individual motivation.
- Responsible for profit and loss performance of assigned business unit. Participates in budget evaluation and expense management.
- Analyzes and staffs front office and back office staff to meet needs of health care professionals and patients efficiently and courteously.
- Collaborates with Human Resources to ensure personnel policy development and communication to staff to achieve consistency in labor and employee relations.
- Works across organization in assisting with area of expertise; i.e. nursing, employee health, medical records, quality assurance. Serves as role model for all staff.
- Plans, evaluates, recommends and implements new initiatives when appropriate.
- Selects and hires employees according to established guidelines. Monitors, coaches, develop and evaluate performance of staff on an ongoing basis in accordance with applicable performance standards.
- Responsible for assuring customer/patient service needs are met. Monitors patient service feedback and contributes to the process of resolving complaints and service issues. Plans and initiates process improvement and cost reduction opportunities.
- Establish and maintain effective working relationships with vendors, employees, other managers, and physicians. Supports a positive image of BHA inside and outside the organization.
- Responsible for OSHA and other regulatory training and compliance. Coordinates cleanliness, orderliness and safety of working environment.
- Proactively identifies opportunities to expand revenue sources and ancillary services and reduce expenses.
- Monitor and track overtime and PL approvals ensuring proper staffing levels
- Responsible for keeping clinical staff on track, laying the framework for clinicians to see patients efficiently
ADDITIONAL RESPONSIBLITIES
- Complete Annual Reviews and submit to Human Resources within 30 days of Associate’s annual anniversary
- Complete 90 Day Reviews and submit to HR within 1 day of Associate review date
- Ensure adherence to Positive Discipline Corrective Action policy with appropriate supporting documentation submitted to HR
- Perform, maintain and track Key Performance Indicators and report to Business Operations Manager
- Perform other related duties as assigned
