Shift Leader

JOB SCOPE:

• Maintains Speed of Service (SWS) goals.
• Resolves guest complaints quickly, while maintaining positive guest relations using L.A.S.T.
• Makes sound business decisions quickly, always keeping the guest in mind.
• Maintains a friendly and courteous work environment.
• Ensures that employees are clean and neat in appearance.
• Ensures that quality products are delivered to guests.

POSITIONS SUPERVISED:

• Restaurant Team Members

JOB QUALIFICATIONS:

• Certified in all Team Positions/Team Trainer/Inventory Specialist/B.O.H.Leader/F.O.H. Leader
• Acts as a role model by following appearance and procedural standards at all times.
• Participates in restaurant goal setting and is committed to achieving team goals.
• Encourages other team members to maintain performance standards.
• Provides constructive feedback to the restaurant team.
• Collaborates with team members to solve problems and make decisions.
• Resolves conflicts and improves team member performance issues in a constructive manner and according to policies and communicates effectively, has strong interpersonal and conflict resolution skills
• Strong analytical/decision-making skills
• Basic personal computer literacy
• CORE RESPONSIBILITIES:
• Ensures products are prepared correctly and according to standards.
• Manages labor, by shift, within acceptable variances and according to labor laws.
• Manages food costs within acceptable variances.
• Coordinates opening and closing activities in a timely and safe manner.
• Oversees proper product preparation, rotation, portioning, cooking and holding times.
• Assists in executing marketing programs including correct placement and maintenance of POP, suggestive selling, and consumer education.
• Maintains restaurant sanitation and cleanliness standards and is certified in the food safety program.
• Maintains crew productivity by proper deployment throughout the shift.
• Sees that crew members are properly trained.
• Fulfills the role of Team Trainer. Utilizes Learning Zone and TOG's. Trains new team members on how to do their jobs. With RGM approval and review, completes training certification activities. Assists the restaurant management team in training new Team Members on LZ topics, cross training current Team Members, and new product training.
• Takes ownership and responsibility to train, coach and follow-up on training progress and is willing to provide help and guidance to others.
• Responds quickly and appropriately to resolve safety and security issues.
• Sees that equipment is clean and working correctly, and responds quickly and appropriately when equipment is in need of repair.

BENEFITS:

• Paid Time Off | One week paid based on average hours worked/week
• 401k Match | Eligible after 3 consecutive months + company match
• Health Insurance | Coverage available for individual and/or families
• Dental & Vision | Coverage available for individual and/or families
• Parental Leave Pay | Eligibility required
• Bereavement Leave
• Scholarship Opportunities
• Annual Performance Appraisals
• Same Day Pay Available

Compensation: $19.00 - $23.00 per hour
WHO WE ARE
MTB Management is a fast growing franchisee of 9 Taco Bells in western Montana including Hamilton, Polson, Butte, Helena, Kalispell, Wye and 3 locations in Missoula.
MAKING A DIFFERENCE IN OUR COMMUNITY
We embody the cultural value we espouse. Team members are incentivized to volunteer and make an impact on their local community. Along with providing substantial paid volunteer time off, individual stores are allotted a percentage of monthly earnings to vote on giving to a charity of their choice.
In 2019, we were recognized by the Taco Bell Foundation for the Taco Bell Changemaker Award. Because of our commitment to fundraising for youth education, the Taco Bell Foundation proudly awarded $8M in local grants to organizations in every community where Taco Bell does business.
GOLDEN BELL
The Golden Bell award is given to the top 100 performing Taco Bell stores and leaders in the country. We are proud to have three of our eight stores accept this award on multiple occasions in recent years. Being a Golden Bell store is measured by outstanding customer satisfaction, exceeding health and safety standards, and elite store financial performance. Continuing to receive this award is a result of living out the values we stand by every day.
OUR COMMITMENT TO YOU
EMBODY OUR CULTURAL VALUES
Our people work less, have more fun, go on more trips and get bigger bonuses than any other restaurant company we have heard of.
LEADERSHIP THAT CARES
We take your personal and professional growth seriously. Our goal is to help shape your career path for the longterm and give you both the guidance and freedom needed realize your potential.
COMMUNITY IMPACT
We are an integral part of our local communities and are committed to giving back through donations, community involvement, and delivering radical service and hospitality.