Shift Leader

Join the Crumbl Cookies team as a Full-time Shift Leader! As a Shift Leader, you will play a vital role in overseeing daily operations, ensuring excellent customer service, and managing a dedicated team.

Responsibilities:

• Operate as the Manager on Duty during scheduled shifts
• Resolve conflicts or complaints from customers and employees
• Report any issues that arise during the shift to management
• Manage dough production plans and baking schedules
• Oversee store requirements for opening and closing registers, accounting for the daily intake, and preparing cash deposits
• Lead shifts with 3-10 team members, opening and/or closing the store as needed
• Supervise employees, assign duties, and delegate tasks based on scheduled employees
• Ensure employees follow Standard Operating Procedures, company policies, and safety standards
• Mentor and train team members and new staff
• Work independently or collaboratively with team members to solve problems, fulfill orders, and create excellent baked goods

Requirements:

• High school diploma or equivalent required
• Must be at least 18 years old
• 1 year of previous leadership experience in the restaurant/food industry required
• Basic phone applications and math skills
• Ability to maintain a positive attitude in a fast-paced environment
• Excellent communication, interpersonal, coaching, and conflict resolution skills
• Proficient in Microsoft Office products (Word and Excel), email, and Google Calendar/Drive
• Valid driver's license
• Must be able to stand for the entire shift and lift up to 50 lbs

Benefits:

• Competitive pay ( From $16 per hour )
• Earn tips from satisfied customers
• Enjoy Sundays off for a well-deserved break
• Expected hours: 20 – 40 per week
• Flexible scheduling to accommodate full-time or part-time opportunities
• Sampling a variety of Crumbl Cookies

If you have previous leadership experience in the restaurant/food industry, possess strong communication and problem-solving skills, and are eager to be a part of our energetic team, Crumbl Cookies welcomes you to apply for the Shift Leader position!

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Experience level:

• 1 year

Restaurant type:

• Bakery
• Quick service & fast food restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Rotating weekends
• Weekends as needed

Application Question(s):

• What is your definition of good customer service?
• What are some of the qualities that a good customer

service representative should have?

• What is your availability and why do you want to work

with us?

• What do you think makes you a good candidate for this

job?

Ability to Commute:

• Pigeon Forge, TN 37863 (Preferred)

Work Location: In person