Sales & Service Leader

Seeking a high-energy Sales & Service Leader to set the pace on the sales floor and drive demand through excellent customer service. The Sales & Service Leader will have a background in luxury retail and/or luxury furniture/interior design. Must have a polished, professional demeanor and ability to thrive in a fast-paced environment. The Sales & Service Leader will profitably manage the customer experience, drive top line sales, and develop people through positive coaching, mentoring and KPI accountability. The Sales & Service Leader is accountable to the Gallery Leader for process compliance and quality metrics. The ideal candidate for Sales & Service Leader will have a strong business acumen, the ability to account for the bigger picture when making decisions, and lead the sales team with positive coaching & high energy.

• Work closely with the Gallery Leader to manage the day-to-day operations of sales and design. Work closely with the Gallery Leader, Operations Manager and Receiving Manager to manage sales processes and procedures, as relating to inventory maintenance.

• Direct supervision to sales staff including training, maintaining quotas, and developing goals.

• Partner with each associate to manage design projects, customer contacts and relationships, sales volume, design consultant effectiveness and overall customer satisfaction.

• Will work to find fair & honorable solutions for clients with service or quality issues, while maintaining professionalism, integrity and respect.

• Analyze data to identify sales opportunities.

• Review of all sales invoices on a daily & weekly basis.

• Ability to generate creative ideas and implement these ideas to the sales staff to increase overall performance.

• Demonstrates strong leadership abilities, product knowledge (rugs, furniture, accessories, fabrics, lighting, art, etc.) along with excellent customer interface, connection and closing skills.

• Perform opening and closing duties as directed by management.

• Maintains a deep talent bench by continuously developing internal talent and attracting external talent.

• Recommend and initiate changes with guidance from the Gallery Leader, as needed, to improve overall customer service.

• Coach sales team members on the proper behaviors needed to enhance our customer experience and drive sales results.

• Communicate and coordinate with the sales team and Operations Manager to ensure receipt and delivery of product to customers.

• Maintain standards of safety and security in relation to loss prevention.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekends as needed

Ability to Relocate:

• Brentwood, TN: Relocate before starting work (Required)

Work Location: In person