Servicenow Platform Architect

Title - ServiceNow Platform Architect

Location- Remote (Dallas TX)

Visa- USC, GC, OR GC-EAD Only

Duration- 12+ Months

Interview- Skype

Note: Position is remote but preferred to have a candidate from Dallas area

Experience:

• ServiceNow:10 years (Required)

• SAM Pro: 3 years (Required)

• Willingness to travel: 25% (Preferred)

• Work Location: Fully Remote

Job Description

ServiceNow SAMPro Architect

• At least 10+ years of ServiceNow experience and on full cycle implementation of ServiceNow ITSM, ITAM including SAM Pro

• Manage and monitor the IT Asset Repository for Software Assets

• Track and capture any change on Software Assets (deployment, lost or stolen etc.) in the IT Asset Repository

• Validate periodically The IT Asset Repository data accuracy and investigate discrepancies.

• Check the IT Asset Repository to determine whether existing Software can be re-used to fulfill a request

• Update the IT Asset Repository ticket (request, incident, change ticket etc.) with Asset status (assigned, procured, deployed etc.)

• Determine capability to inventory Software Assets

• Help define alternative procedures if Software cannot be inventoried with current toolsets

• Assess the impact of any major change on the Software Assets and discuss findings with appropriate stakeholders

• Define how Software harvesting should be performed and track the harvested Assets in the IT Asset Repository

• Coordinate Software disposal

• Technical Expertise:

• Strong capability to perform:

• Update/close RITM for software requests

• Evaluate if license is available by checking stock status

• Entitlement process/License Assignment

• Review and reconcile license compliance report

• Investigate non-compliance and provide resolution

• Validate software license creation

• Create/Update Software Models/Create Standard Catalog/ Create Software Catalog entries

• Receive PO Release and Invoice and perform 3-way match

• Validate software discovery

• Work with Platform Team to troubleshoot software discovery issues

• Provide Software Inventory and license compliance-related reports

• Update/maintain ITAM repository for accurate inventory count resulting from the SAM processes

• Evaluate License Usage and harvest unused licenses

• Understand software licenses product use rights

• Knowledge of Catalogs

• Knowledge of ServiceNow workflows

• Flexera DataPlatform

Job Type: Contract

Salary: $65.00 - $70.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: Remote