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Form of workWho We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Finance America, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.
Employee Value Proposition and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in employees and HCA's success.
Global One Company: Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.
GENERAL SUMMARY:
The Manager, ServiceNow Architect & Platform Operations will support the design, development, and maintenance of the ServiceNow platform for HCA. Manage the configuration and optimization of ServiceNow components to ensure it aligns with the goals and initiatives of HCA. Provide solutions to address business challenges based on the ServiceNow platform and identify possible process improvements by utilizing the platform.
DUTIES AND RESPONSIBILITIES:
- Lead the design, development, and maintenance of the ServiceNow Platform for HCA. Designing, engineering, and configuring ServiceNow to automate internal Information Technology Infrastructure Library (ITIL) processes and Service Desk requests.
- Analyze and translate business requirements into solutions that can be implemented through the ServiceNow platform.
- Produce and update documentation in support of the operations of the ServiceNow platform.
- Research new functionality and opportunities provided by the ServiceNow platform that can be utilized by HCA.
- All other duties as assigned.
KNOWLEDGE AND SKILLS:
- Strong knowledge of the design, development, integration with other applications as Active Directory, Jira, etc. and maintenance of the ServiceNow platform.
- Strong interpersonal skills, able to build consensus and work closely with multiple staff members.
- Strong oral/written communication and presentation skills, able to convey complex technical concepts to nontechnical peers and management staff.
- Bachelor's degree in IT related study.
- ServiceNow related certification a plus.
- 5 years in implementation and support of ServiceNow.
- Prior experience supporting enterprise level ServiceNow projects.
Physical Requirements and Working Condition:
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.
