Service Writer

About us

Trivial specializes in supplying, installing, and servicing automated parking systems and EV chargers. With a commitment to excellence, we ensure the seamless operation of parking solutions for our clients. Our services extend across 22 properties, covering Oregon, Washington, Utah, and throughout California. We take pride in offering 24-hour service, providing reliable support whenever our clients need it.

We are looking for a candidate eager to grow into a management position. If you’re a proactive, ambitious individual seeking a challenging yet rewarding career, we invite you to apply. Contribute to our success and pave the way for your advancement within our organization..

Our work environment includes:

• Work from the warehouse; work from home allowed upon approval.
• Use a personal vehicle with a valid driver’s license for work-related travel.

Act as a Liaison Between Clients and Company:

• Serve as the main point of contact for clients, ensuring effective communication and addressing inquiries.
• Coordinate all aspects of service operations to maintain a positive client experience.

• Service Coordination:
• Answer and respond promptly to service calls, addressing client inquiries and concerns.
• Dispatch service calls to appropriate employees, ensuring a timely response.
• Record and document all service calls in the emergency call log.
• Review and categorize emergency service calls weekly, determining billable calls.
• Coordinate with your direct supervisor to schedule service work for employees.
• Dispatch employees for emergency services and coordinate their tasks effectively.
• Ensure that all service technicians are properly documenting their service calls.
• Service Contract Review:
• Review proposals/quotes for products and services with clients and obtain their signed approval on proposals.
• Track and order materials required for service, ensuring stocked inventory in Trivial Warehouses.
• Reporting and Communication:
• Provide daily updates to your Supervisor on service activities and progress.
• Maintain open and positive communication with Supervisor, peers and service clients.
• Additional Responsibilities:
• Assist in investigating damages in lifts, collaborating with relevant teams for proper documentation and report to Supervisor.
• Generate reports on the findings
• Travel when necessary for urgent service requirements, providing on-site training to new clients and warehouse inventory.

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• Health insurance
• Paid time off

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Language:

• English (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: On the road