Service Writer

Responsibilities:
- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately document them
- Schedule appointments for vehicle services, such as oil changes, tire services, brake repairs, and diesel engine repairs
- Provide accurate estimates for services and communicate them to customers
- Coordinate with technicians to ensure timely completion of services
- Update customers on the status of their vehicles and any additional repairs needed
- Process payments and handle cash transactions
- Maintain a clean and organized work area

Experience:
- Previous experience as a Service Writer or in a similar customer service role preferred
- Knowledge of automotive services and repairs, including suspension, shocks/struts, brake repair, diesel engine repair, oil changes, tire services, and alignments
- Strong communication skills to effectively interact with customers and technicians
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in cash handling and basic computer skills

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $60,000.00 - $130,000.00 per year

Benefits:

• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Relocation assistance

Day range:

• Weekends as needed

Shift:

• Day shift

Experience:

• Service writing: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person