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SalaryThe City of Oxnard's Public Works Department, Fleet Services Division, is seeking a Fleet Service Writer to schedule and coordinate the repair work and maintenance of a wide variety of heavy duty diesel, gasoline and natural gas-powered heavy trucks, construction equipment and automobiles. The ideal candidate will possess exemplary customer service skills and a willingness to be attentive, understanding, responsive, fair, courteous and respectful to all customers and colleagues. This position will require multitasking, organization and the ability to perform under pressure.
WHAT YOU'LL DO:
- The Fleet Service Writer will prioritize and assign work orders to corresponding Fleet divisions and obtain necessary quotes for any outsourced maintenance/repairs
- Communicate with customers and Fleet staff on status of repairs, open and close work orders and confirm all labor and parts have been entered into AssetWorks
- Perform system administrator duties necessary to maintain the computerized fleet management database
- Plan and schedule maintenance and repair work in consultation with the Fleet Services Supervisor and/or Senior Fleet Services Mechanic; communicate status of repairs to appropriate personnel, working cooperatively to schedule repairs in accordance with established and special operational priorities
- Generate and complete fleet work orders; add repair tasks to work orders, coordinate acquisition of repair parts, and maintain contact with user departments regarding ongoing repairs and maintenance of fleet vehicles; confer with staff to determine maintenance needs and coordination
- Receive vehicles needing repairs create repair orders using a computerized fleet management system; discuss repair needs and relay information to Senior Mechanics and Fleet Mechanics
- Assist with Fleet fuel card program, order new user cards and replacement cards, add new vehicles; monitor and maintain authorized employee list. Terminate cards when lost or stolen
- Correspond with vendors concerning needed parts or services; research and prepare vehicle specifications; provide information and documentation on vehicle replacement needs and costs
- Coordinate the delivery of parts, vehicles and equipment; inspection of vendor repairs to ensure quality and compliance with contract specifications
- Assist with Surplus/ Auction of vehicles/ equipment, recommend vehicles for surplus/ auction, compile list, work with Finance for disposal of surplus/ auction vehicles/equipment and maintain accurate documentation and records throughout Surplus/ Auction process
SUPERVISION EXERCISED / SUPERVISION RECEIVED:
As assigned, incumbents may serve as a lead worker, assigning work and monitoring work completion. Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.
DISTINGUISHING CHARACTERISTICS:
This classification is distinguished from the Administrative Services Technician, Senior in that it performs paraprofessional work in support of specialized functions, processes complex transactions, handles escalated issues and may serve as a lead worker making assignments and monitoring work.
WORK SCHEDULE: WORK SCHEDULE: The normal work week is Monday through Thursday 6:30am to 4:30pm and alternating Fridays 6:30am to 3:30pm. Depending on the work assignment staff may be assigned to a shift that is outside the standard work hours. In addition, this position may be required to be available to work additional hours in response to peaks in workloads and changes in department needs. Work hours are subject to change based on operational needs. May be required to work holidays. This position is governed by the overtime provisions of the federal Fair Labor Standards Act and is eligible for overtime pay.
Essential Functions
(This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.)
- Provides specialized office work and customer service in support of internal and external customers.
- May serve as a lead worker assigning work and monitoring work completion.
- Researches, reviews and provides resolution to escalated issues and complaints; gathers and reviews related detailed information; determines best communication methods and procedures to resolve issues.
- Reviews and evaluates business processes and procedures; provides recommendations for improved processes and solutions to customer support issues.
- Compiles data and performs basic analysis; provides specialized account support which may include reviewing account history information, resolving discrepancies, and/or making adjustments.
- Updates and maintains files, records, documents and database information; prepares, updates and maintains business process and procedural documentation; prepares audit, financial and/or other summary reports.
- Performs other duties of a similar nature and level as assigned.
Minimum Qualifications
The following are the minimum qualifications necessary for entry into the classification:
EDUCATION AND EXPERIENCE:
- High School Diploma or GED and three (3) years of related experience, including one (1) year of advanced fiscal/administrative support experience comparable to an Administrative Services Technician, Senior with the City of Oxnard in area of assignment; OR
- Associate’s degree (or 60 units) in a related field, and one (1) year of advanced fiscal/administrative support experience comparable to an Administrative Services Technician, Senior with the City of Oxnard in area of assignment
DESIRABLE:
- Bilingual in Spanish
Valid California Class A Driver’s License with a satisfactory driving record.
C1 Service Consultant ASE Certification.
- Valid California Class C Driver’s License with a satisfactory driving record.
- Must be able to effectively communicate in English, both orally and in writing
General Information
APPLICATION PROCESS:
- Submit NEOGOV/Government Jobs on-line application.
- Complete and submit responses to the supplemental questions, if required.
- Upload resume, cover letter, proof of degree (transcript), or other requested documents.
Your application may be rejected as incomplete if you do not include the relevant information in the online application and include the information only on the resume. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Cover letters and/or optional resumes are not accepted in lieu of a completed application.
The list of qualified candidates established from this recruitment may be used to fill other full-time, part-time, and temporary assignments. There is currently one (1) full-time vacancy within the Fleet Division of the Public Works Department.
Selected candidate(s) must pass a thorough background investigation.
UNION MEMBERSHIP: Positions in this classification are represented by the Service Employees International Association (SEIU).
NOTE: For most positions, the City of Oxnard relies on office automation (Microsoft Office/Google) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all positions.
Employees are required to participate in the City's direct deposit plan and are paid on a bi-weekly basis.
This position requires a 12 month probationary period.
Pursuant to California Government Code Section 3100, all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them.
EQUAL OPPORTUNITY: The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, medical condition, disability or sexual orientation.
REASONABLE ACCOMMODATION: The City of Oxnard makes reasonable accommodation for individuals/people with disabilities. If you believe you require special arrangements to participate in the testing process, you must inform the Human Resources Department in writing no later than the filing date. Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required.
LEGAL REQUIREMENT: On the first day of employment, new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986, as amended. The City participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, please contact DHS. 888-897-7781 dhs.gov/e-verify
If you have any questions regarding this recruitment, please contact Vivian Morales at vivian.morales@oxnard.org or (805) 200-5458.
NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
New members (as defined by PEPRA), 2% @ 62; "Classic" members 2% @ 55. The employee will be required to pay a portion of their annual earnings toward their retirement. The City of Oxnard does not participate in social security.
Vacation Accrual Rates:
Sick Leave Accrual Rate:
Deferred Compensation:
Bilingual Pay:
Educational Incentive:
Health and dental:
Level One – For employees hired before January 1, 2023, the City contributes $1,543.00 per month toward medical insurance premiums and an additional $74.21 per month toward dental insurance premiums. Employees will receive cash back if the medical plan they choose is less than the City’s monthly contribution of $1,543.00 per month. Employees who waive medical insurance will receive cash back in the amount $1,243.00 per month provided they provide proof of other qualifying coverage. Any unused dental premium monies are paid to the employee. If employees hired prior to January 1, 2023 make any changes to their health plan, they will be placed in level two.
Level Two - For employees hired on or after January 1, 2023, the City will contribute $1,863.00 towards medical insurance premiums with no cash back. Employees who waive medical insurance will receive $500.00 per month cash back provided they show proof of other qualifying coverage. The City will continue to provide $74.21 per month towards dental insurance.
Life Insurance:
Tuition Reimbursement:
