Service Technician

Position Overview

The focus of this position is to develop business in the greater Pacific Northwest area through customer-direct sales and distribution, while overseeing area operations and ensuring excellent service is provided to customer accounts.

Responsibilities Include:

• Increase market penetration by prospecting new direct Accurate customers.
• Cultivate and manage Distributor and Broker partners; facilitate frequent meetings and set expectations on proper procedures for bringing on new business.
• Increase profitability by identifying sales opportunities within existing customers.
• Conduct accurate install surveys; foster frequent and clear communication between internal operations, Distributors and Brokers to close business.

Service & Operations (40%)

• Set the example for exceptional service standards; provide technical field support and training as needed.
• Responsible for execution and organization of parts, dispenser, equipment and direct-ship product orders as well as inventory management for the pacific northwest.
• Be the main point of contact and act as a liaison between Service Technicians in your territory and the operations and administrative teams at headquarters (Tempe).
• Conduct oversight of customer accounts by doing site audits to ensure proper preventative maintenance is performed.
• 24/7 mentality - be on-call and ensure after-hour and weekend service calls are responded to and resolved in a timely and efficient manner.
• Conduct site trainings at customer locations on proper equipment and chemical use.
• Oversee test locations to ensure all customer needs are met.
• Organize large rollouts; work with our internal operations team and coordinate with customers to devise plans for flawless installations.
• Install and maintain chemical dispensing systems, dish machines and water softeners at restaurants, hotels, schools and health care facilities.
• Act as a change-agent by providing insight on how to improve our chemical and service program.
• Other duties and responsibilities as

Supervisory Responsibility

This position will oversee 2-3 direct reports. They will serve as a coach and mentor for service and sales personnel in their given territory.

The ideal candidate will have:

• High School Diploma or Equivalent
• A minimum of 5 years' experience in the Chemical Sales/Service industry
• A minimum of 5 years' experience managing Distributer relationships
• Dish machine installation and preventative maintenance experience
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Ability to operate a smart phone, conduct internet research and learn new technologies
• Ability to lift with little to no restrictions
• Ability to travel by car and plane (valid driver's license required)
• Able to follow safety standards that vary from site to site

• Organizational skills and the ability to multi-task
  • Proven ability to train others
  • Strong sense of urgency
• Solid judgment along with decision-making skills

Excellent verbal and written communication skills

• Extensive management experience
• Vendor management experience
• Familiarity with Adobe Acrobat Platforms

• Professional, flexible and positive team player that is self-directed and self-motivated
• Outstanding relationship-building skills coupled with a high degree of responsiveness and integrity

Competitive Compensation Package including:

• This is a full-time Exempt position. Hours of work are Monday through Friday, 40 hours per week, along with on-call responsibilities. This position is eligible for overtime for work in excess of 40 per week.
• Competitive Wage
• Paid time off including: 2 weeks' vacation, paid sick time and 7 paid Holidays
• 401(k) Plan with company match
• Medical/Dental/Vision/STD/LTD/Life & AD&D