Service Scheduling Coordinator

PARR is the single and total source for home building supplies, solutions, and service for professional home builders of large and mid-sized communities and single custom homes, and for motivated homeowners working on home improvement projects. Our customers and community members know they can rely on us to be the total source of home building supplies and solutions with legendary customer service and quality products.

Job title: Service Scheduling Coordinator

Pay: Starting at $22 to $27 depending on experience

Schedule: Monday-Friday 7am to 4pm or 8am to 5pm

Location: Tigard, Oregon

The Service Scheduling Coordinator is responsible for responding to service requests from the Sales team and working with the clients to schedule all services of windows and doors for PARR. They work closely with the Sales People and Sales Coordinators as well as clients, which are often contractors or home owners. They are relied on to help the company accomplish its mission of "Legendary Service through Teamwork."

Qualifications

• Familiarity with Zuper or similar scheduling software preferred
• High School Diploma or GED
• Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
• Must be able to type 40+ WPM
• Proficiency in Microsoft Word, Excel, and Outlook

Duties and Responsibilities

• Work with clients to schedule service work
  • Verifying client information
• Fill service technician's daily schedule, coordinating locations and work load
• Manage email inbox with various service requests, replying promptly to both internal and external customers
• Weekly maintenance of the Services tracking spreadsheet
• Develop and maintain a professional and effective relationship with sales, customers, and fellow team members
• Maintain corporate guidelines and criteria for customer service

This position works in an office environment at a desk with a computer. The working hours are Monday through Friday between the hours of 8 am and 5 pm.

Physical Requirements

• Ability to sit and/or stand for extended periods of time
• Ability to work indoors in a normal office environment for an entire day
• Must be able to grasp, talk, hear, and operate a computer and keyboard

We know that without great people, we can't be a great company. Voted the fourth top place to work in Oregon in 2023, we offer industry-leading benefits:

• Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
• Employee paid sick days
• 7 holidays
• 2 medical plan options, one with no paycheck deduction (HSA) and our standard plan with a very low $1,250 deductible
• Dental, Vision, EAP (Employee Assistance Program)
• Massage, Chiropractic and Acupuncture coverage
• FSA (Flexible Spending Account) and Childcare pretax spending programs
• HSA (Health Savings Account) - PARR will match up to $600/year
• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
• In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval
• Tuition reimbursement (up to $2,500/year)
• Annual profit sharing (every full time employee who worked the full year earned a minimum of $2,750 for the 2022 year)
• $1,000 referral bonus

PARR Promotes!

We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is a LOT of opportunity - PARR is growing fast!

We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays.

Our company mission is Legendary Service through Teamwork, and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.