Branch Manager Ii

Position Type

Education Level

Salary Range

• Responsible for the operational functions of the branch on a daily basis, ensuring the safety, security and soundness of the branch. This includes (but is not limited to) internal control coordination, human resource management (staffing level), compliance, security and loss prevention. Ensures certifications, reviews, verifications and inspections are completed in accordance with established procedure to ensure branch attains a satisfactory audit rating.
• Responsible for achieving annual sales and production goals for the branch, promoting teamwork and emphasizing quality member interactions.
• Ensures branch is consistently delivering excellence in member service, provides a model example for member service to staff and on the spot coaching for excellence in member interactions, demonstrated by member survey scores averaging the established minimum. This also includes reaching out to members that have left a detractor comment within two business day. Branch manager will act in any branch role necessary to expedite member transactions and ensure member wait time is minimal.
• Maintains a good level of understanding of state and federal regulations and a strong knowledge of Altura Credit Union and its Affiliate’s operational procedures and ensures team members are continuously trained and performs in accordance with all compliance issues, policies and procedures. Ensures branch attains a satisfactory audit rating.
• Resolves escalated member service complaints and problems and ensures an acceptable level of service recovery is extended.
• Hires, schedules, trains and monitors the workflow of the branch team members; prepares and conducts performance reviews and ensures team members receive consistent performance feedback through coaching, counseling and member survey reviews. Compiles and administers employee direction and correction notices when applicable.
• Preserves the retail and merchandising image of the branch by working closely with marketing to maintain consistency among branches as well as superior appearance of professionalism, cleanliness and organization.

• High school diploma or its equivalent is required.
• Minimum of three (3) years supervisory experience in a financial institution, with demonstrated ability to motivate, coach, counsel and train subordinates.
• Minimum of seven (7) years’ experience in a financial institution, with a good knowledge regarding regulations, policies and procedures governing financial services.