Service Order Dispatcher

Description

Shifts may vary. 24/7 operation.

Summary:

• Receives, records, and distributes work orders to service crews upon customers’ requests for service on articles or utilities purchases from wholesale or retail establishment or utility company.
• Records information, such as name, address, article to be repaired, or service to be rendered.
• Prepares work order and distributes to service crew.
• Schedules service call and dispatches service crew.
• Calls or writes customer to ensure satisfactory performance of service.
• Keeps record of service calls and work orders.
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
• Greet visitors and take incoming phone calls, fax, and radio messages and promptly take care of requests or relay messages to the appropriate person.

Requirements: Qualifications

• High school diploma or GED.
• Two (2) years related experience with the ability to perform the assigned duties.
• Must be able to effectively read, write, and speak the English language.

Knowledge, Skills and Abilities

• Must be able to operate a personal computer and must display skills in word processing, database and spreadsheets.
• Ability to communicate effectively with diverse and sometimes irate individuals and to handle calmly, and efficiently situations ranging from routine to emergency.
• Must possess strong attention to detail.
• Have the ability to deal with multiple responsibilities and to meet deadlines.
• Must be able to perform basic accounting and mathematical computations with a good degree of accuracy.
• Ability to monitor several audible communications devices, such as, telephone, fax and radio throughout the day while performing job tasks.
• Ability to work as a team member.
• Self-starter, able to work with minimal direction and supervision.
• Ability to work shifts covering a twenty-four-hour period, seven days per week.

Requirements

• Ability to pass criminal, drug, and driving screening.
• Ability to work any time or day of the week, including weekends and holidays.
• Possess valid driver’s license and maintain good driving record.
• If required, ability to obtain and maintain security clearance and base access to assigned site(s).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employment

PCSI is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All Veterans and/or persons with all types of disabilities are strongly encouraged to apply!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

Pay: From $17.51 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Security clearance:

• Secret (Preferred)

Work Location: In person