Address
Form of work• Services include handling incoming messages, establishing and maintaining files, preparing routine correspondence and completing duties as assigned.
• Responsible for judgment, thoroughness, and competence is most important due to the potential disruption of site operations or adverse customer relations.
• Will receive and answer inquiries from the customer by telephone or in person on a wide range of service and procedures requests.
• Greet visitors and take incoming phone calls, fax, and radio messages and promptly take care of requests or relay messages to the appropriate person.
• Other duties as assigned.
• 3-4 years recent and relevant customer service experience and/or a combination of formal vocational/technical training and experience required. Previous government contractor experience and clearance strongly preferred.
• Must demonstrate accuracy and speed in work with strong attention to detail.
• Documented experience with computer software applications and proficiency in Microsoft Excel.
• Able to monitor several audible communications devices, such as, telephone, fax and radio throughout the day while performing job tasks.
• Must be able to communicate effectively with diverse and sometimes irate individuals and to handle calmly, and efficiently situations ranging from routine to emergency.
• Able to effectively read, write, and speak the English language.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
