Job:Service Order Dispatcher
POSITION SUMMARY:
Under general supervision a Service Order Dispatcher receives, records, and distributes work orders to service crews upon customers; requests for service. The dispatcher records information, prepares work orders, schedules service, dispatches service crews, keeps a record of work orders and service calls, relays information to other departments, and communicates with the customer to ensure satisfactory service.
TYPICAL DUTIES:
1. *Observe, receive, obtain, and document information from multiple sources, with focus on customer service;
2. *Research complaints and recommend resolutions;
3. *Translate oral information from the client accurately into work order software;
4. *Identify, organize, plan, and prioritize requirements of maintenance and repairs;
5. *Relay work orders, messages, and information to others by phone, 2-way radio, written form, e-mail, and in person;
6. *Create, coordinate and track Service Orders to ensure work is authorized and meets time requirements;
7. *Audit and maintain documents for accuracy and completeness;
8. *Represent PRIDE to customers, public and other external sources;
9. *Follow all safety rules;
10. May schedule maintenance service;
11. Performs other duties and projects as required.
Denotes Essential Job Function
MINIMUM QUALIFICATIONS:
- Computer literacy including skill to operate word processing, spreadsheet, Internet, and Service Order applications;
- Ability to communicate effectively orally and in writing, and to respond to questions from vendors, customers, management, and others;
- Ability to build effective working relationships with staff, customers, and others;
- Follow organized, structured procedures to provide services to serve customer and identify best alternative solutions to problems;
- Ability to compile, code, categorize, calculate and verify information with attention to accuracy and detail.
- Ability to manage and accurately track resources and time, and adapt to changing work priorities;
EDUCATION REQUIREMENTS:
CERTIFICATES OR LICENSES REQUIRED:
Valid Driver's License
PHYSICAL REQUIREMENTS:
Maneuvering to and around equipment- Bending, stooping, and reaching
- Utilizing keyboard
- Monitoring computer systems
- May include viewing computer/CCTV monitor(s) and detailed work requiring close vision
- Moving or lifting boxes up to 25 pounds
- Answering/making phone calls
- Communicating with others
WORK ENVIRONMENT:
DISCLAIMER:
At PRIDE, we make a difference in the lives of many, one job at a time.
PRIDE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
PRIDE will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of all federal, state, and local laws.