Service Operations Manager

The Service Operations Manager is strategic, has strong leadership skills and is hungry to dive into critical challenges across our Sales, Delivery, and Service (SSD) organizations by breaking down silos and partnering closely with cross-functional teams, ensuring quality standards are met, providing cost efficient and scalable solutions and process improvements to drive the business forward. 

In this role, you will be responsible for managing a team of Program Managers working on enhancing operational efficiencies and driving implementation strategies across the territories. You will also help coordinate new store openings and ongoing repairs, maintenance and capital improvement projects. You will be measured on your strategic agility and ability to drive results with a relentless focus on our customer, building a strong team on a foundation of trust.

Location: Great Lakes or Midwest   

• Strong Tesla sales, service or delivery background, expertise in Tesla systems and reporting tools, experience leading a Sales, Delivery or Service operation is preferred
• Ability to prioritize multiple projects and adhere to business-critical deadlines  
• Excellent written and verbal communication skills  
• Dedicated and ethical approach to business operations  
• Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
• Ability to travel across the country on a needs-based basis and to work evenings and weekends  
• Valid driver’s license in the country in which you are applying