Banking Reconciliation Control Services (BRCS) Operations Manager

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The Banking Reconciliation Control Services (BRCS) lead role is accountable to support the daily and monthly reconcilation and substantiation functions subledger and genearal ledger reconcialtion fucntions. This will require you to liaise with critical partners across the organization to deliver HSBC’s strategic vision. This role requires knowledge of account reconciational

As our Banking Reconciliation Control Services (BRCS) Operations Manager you will:

• Manage daily workflow of offshore teams; including but not limited to: overseeing BAU operational functions, ensuring policies and controls are adhered to, and managing escalations for the products related to BRCS
• Identify efficiencies, ensuring adequate coverage and serving as a Subject Matter Expert
• Expect to lead/participate in projects and testing
• Be able to drive and provide a positive workplace environment
• Be able to multi-tasks and manage the teams work in order to meet SLAs and regulatory deadlines, as well as completing critical adhoc requests
• Work with the manager and staff to resolve issues in a timely manner; this include identifying risks and/or problems and their solutions
• Effectively communicate and develop partnerships with a variety of businesses for the purpose of driving operational efficiencies and enhancing client journeys
• Manage departmental cash breaks and analysis of internal accounts to identify potential risk items 

 For this role, HSBC targets a pay range between $53,300.00 and $79,900.00.

 The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Banking and reconciliation knowledge pertaining to the operational account
• Understanding reconciliation systems (TLM, Cadency, Frontier)
• Familiarity with lean/six sigma/Operational Excellence methodologies and involvement of embedding tools to partners and processes
• Self-motivated and strong time management and organizational skills with excellent interpersonal, verbal/presentation and written communication skills
• Problem solving and risk management experience with strong computer and software skills
• Flexibility in work hours

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
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All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.