Service Operations Manager

Looking to join one of the best mechanical and fire protection contractors in the United States? Join our team! Ahern has an exciting opportunity for a Service Operations Manager located in Milwaukee, WI. In 2022, Ahern was ranked as the #1 specialty contractor in WI, was in the top 15% of specialty contractors across the US, and won a regional workplace excellence award! Building our first-class reputation didn't happen by chance. It has developed since our inception in 1880 through our commitment to top-notch business practices, continuous improvement, and dedication to our number one asset: our employees. You owe it to yourself to find out what Ahern has to offer!
The Service Operations Manager will report directly to our Service Manager.
How you will contribute:

• You will be tasked with effectively leading and managing a high-functioning team of coordinators in our fast-paced and deadline-driven service industry including mechanical, plumbing, and fire/life safety systems
• Oversee the dispatch function to ensure prioritization and execution of work
• You will have the opportunity to work with both internal and external customers to provide exceptional customer service
• Work with service sales, construction operations, field superintendents, and leadership to ensure seamless collaboration between the field sales and Operations Teams.
• Maintain all documentation associated with service contracts and execution of deliverables across all product line offerings
• Assist in ensuring regional service goals for financial metrics, customer satisfaction, customer retention, renewals, and consistent and effective service operation
• Work closely with corporate support to drive process improvements. Some local travel will be required.

What you need to qualify:
Ahern will help make the most of your minimum of five years of experience and business acumen in a service-driven environment. You should have management experience within a related service environment and have demonstrated knowledge of financial acumen. Post-secondary education and/ or equivalent experience is preferred. You can stand out above other candidates by demonstrating the ability to thrive in a fast-paced, deadline-driven work environment and build relationships across a variety of functions both internally and externally. A commitment to providing exceptional customer service, maintaining cutting-edge industry knowledge, and being able to execute tasks with a great amount of detail will be crucial. The ideal candidate will have prior experience with ERP database system usage and manipulation. If you are ready to demonstrate this expertise, Ahern wants you!
What's in it for you?
Ahern has a commitment to excellence that extends beyond our outstanding customer satisfaction ratings and numerous safety awards. The Company extends this commitment by passing a significant amount of profits back to employees through bonus programs, and generous 401K match. Ahern has a health benefits package that ranks in the top 20% of all plans nationally. Ahern also has a wellness program that was designed to keep employees and their families happy and healthy. Significant investment in employee training programs, advancement opportunities, educational assistance, and flexible/remote work schedules have helped Ahern stand out above others in the industry. Experience for yourself why Ahern has been voted the Best Place to Work!
Ahern is an Affirmative Action / Equal Opportunity Employer and encourages veterans, women, minorities, and disabled individuals to apply.