AddressJob Summary:
The Account Manager is responsible for overall customer satisfaction of their accounts. Responsibilities also include selling other services and products to current customers and promoting our “Brand” in our market.
Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Management:
- Responsible for the overall satisfaction of their assigned accounts.
- Ensure all policies and procedures of the company are adhered to.
- Work with other departments as needed (sales, HR, KMD, etc.).
- Responsible for staff supervision.
Financial Management
- Responsible for the financial success of the accounts/territory.
- Maintain and evaluate account activity summary as well as payroll and budget reports.
- Complete paperwork as needed and monitor and analyze payroll and budget reports.
- Actively sell services and products to current and prospective clients to increase revenue.
Customer Relations
- Build and maintain long term relationships with clients and assure their satisfaction.
- Maintain Quality Assurance Program through KleenMark Connect and conduct business reviews with customers in portfolio.
- Conduct monthly building inspections to assure high quality.
- Address and resolve customer requests that may occur with assigned accounts and follow up with the customer to ensure its completeness.
- Participates in the start-up processes as required.
- Grow and develop customer account by bundling services and consumable products.
- Provides excellent level of customer service to both internal and external customers.
Employee Development
- Work closely with HR to achieve optimal performance from employees in regard to training, workers compensation, recruiting, disciplinary action, etc.
- Coach, develop, motivate, and train employees.
- Provide employees with proper supplies and equipment needed to do their job.
- Assist with conducting and organizing employee training programs.
- Ensure employees perform all cleaning functions.
- Conduct annual employee reviews on time.
Professional Development
- Participate in quarterly Account Manager training.
- Participate in outside professional organizations that will aid in personal development and growing the business.
Safety
- Works to promote safe work environment for all customers, employees and building occupants
- Follows and enforces KleenMark’s safety programs, safety rules, monthly safety topics
- Assist HR when necessary, in the case of accidents on the job (documents, photos, etc.)
- Work with HR/Injured employee to properly document the accident Follow KleenMark’s “Green” practices.
Knowledge, Skills, and Abilities:
Excellent communication, leadership, organization, and problem-solving skills, as well as the ability to be flexible and multitask. Must understand Microsoft office products (Word, Excel, Outlook, etc.)
Education and Experience:
3 to 5 years related experience, or additional years of education and experience are required. College degree in Business Administration or other business-related area of discipline preferred. Spanish language is a plus.
Physical Demands and Work Environment:
While performing the duties of the job, the employee must be able to use a keyboard, calculator, and telephone. They are regularly required to stand or walk, sit, talk, hear, and use hands to finger, grasp, handle, or feel. The employee must occasionally climb, stoop, kneel, crouch or crawl, reach and grasp as well as lift and/or move equipment as necessary. The employee must have the visual acuity to determine the neatness and accuracy of thoroughness of the work. Employee must comply with proper safety policies and procedures as required (i.e. when exposed to cleaning products).
Travel required: Local travel is required 50% of the time for this position, annually.
Affirmative Action/EEO statement:
Kleenmark is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
