Service Manager

Are you looking for an exciting career with a leading John Deere Dealership? 21st Century Equipment is looking for qualified candidates to fill our open positions.

We are looking for an experienced individual to lead one of our Service Departments. Service Managers should desire to grow sales within the service departments through engaging and managing an outstanding service teams by utilizing their strengths to provide customers with the best service experience out there. Do you have a desire to lead a team of hardworking, enthusiastic, and dedicated individuals? Are you organized and thrive in a buzzing environment? We provide ongoing training and career advancements! Come join our team!

21st Century Equipment, LLC

JOB DESCRIPTION

JOB TITLE: Service Manager

REPORTS TO: Store Manager/Aftermarket Manager

SUPERVISES: Technicians

WORKS CLOSELY WITH: Store Manager/Aftermarket Manager

JOB SUMMARY: Supervise day to day Service employees and operations to maximize return on investment through growing customer labor sales, implementing processes to minimize expenses and creating marketing plans.

ESSENTIAL JOB FUNCTIONS (listed in order of importance):

• Supervise service department personnel including interviewing, hiring, and performance management; conduct reviews and determine wage increases; setting work schedules, assigning locations, and monitoring workload; providing opportunities for training and growth.
• Maintain Service Dept. processes to ensure high levels of customer satisfaction and departmental profitability.
• Monitor SPG & MST usage for accuracy.
• Review all work orders for accuracy.
• Maintain the appearance and maintenance of all Service Dept. assets.
• Monitor Technician performance and production to ensure they obtain their monthly goals.
• Responsible for hiring, developing and retaining of technical personnel.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Minimum 3 years' experience in John Deere Service Department operations.

SPECIAL SKILL REQUIREMENTS:

• Ability to motivate individuals as well as a group.
• Working knowledge of Standard Job Pricing and Commission base compensation.
• Basic understanding of financial principles related to overall Service Department Operations.

PHYSICAL REQUIREMENTS: You must be able to lift 50lbs regularly, extensive hours on a computer. You may be working in harsh weather conditions from extreme heat to winter blizzard conditions. You will need to be able to climb ladders to access equipment or be able to crawl under equipment to determine proper repair procedures.

BENEFITS:

• Competitive Pay
• Same day Pay (Tapcheck)
• Bonuses
• Profit Sharing
• Tuition Reimbursement (80% of actual Tuition, Room, Board, and Books) - Recently graduated Service Technician
• Tools (w/Snap-On Box) - Recently graduated Service Technician
• Uniforms (Free laundry service)
• Laptop/Phone/Company Vehicle (position depending)
• Medical or HSA insurance
• Dental Insurance
• Prescription Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays
• Paid Time Off
• 401K (with company match)
• Parental Leave
• Mental Health Counseling
• Promotional and Transfer Opportunities
• Ongoing Training

***THIS COMPANY RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT WILL." THE AFFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS. ***

**If a job offer is made for this position, it will be contingent upon passing a pre-employment drug test and determination of insurability for positions that require driving. If the drug test comes back positive or you are not insurable for a position that requires driving, the job offer will be rescinded.**

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