Service Facilitator

JOB DESCRIPTION

(Service Facilitator)

JOB SUMMARY:

The Service Facilitator (SF) employed through Step Time, Inc., is responsible for promoting the mission and vision of the organization. SF is responsible for organizing, facilitating, empowering, encouraging, and assisting clients in reaching their goals. SF will work side by side with clients in building sustainable meaningful relationships that help to enhance self-worth, self-esteem, and foster relationships that yield positivity and self-confidence. The SF employees serves as a strong contributor to the Step Time company. The SF is responsible for building relationships both internally and externally and foster collaboration with colleagues to promote wrap around services for each client. SF are required to create maintain and update; assessments, assessment summaries, recovery plans, and progress notes within a designated time to meet production requirements.

ESSENTIAL QUALIFICATIONS:

❖ Excellent leadership skills in working side by side with consumers as colleagues in a meaningful and collaborative manner, while enhancing the consumers self-worth, self-esteem, confidence, and encouraging their desire to reach their attainable sustainable goals.

❖ Excellent organizational skills, communication skills, attention to detail, and ability to meet production deadlines and prioritize the workload, as well as reach and meet production goals and expectations daily. ❖ Ensure that you are promoting, encouraging and empowering inclusivity for each client while on their recovery journey.

❖ Follow all state and federal laws regarding confidentiality, inclusivity, cultural competence and encourage diversity and bridging the gap of clients who may not look or have the same views by welcoming innovation and forward thinking for a culturally welcoming workspace and organization.

EDUCATION/LICENSURE:

❖ Master’s degree in social work, psychology, or closely related field including criminal justice and. Sociology.

❖ CAPSW, LCSW, LPC-IT, LPC, or LMFT through the Department of Safety and Professional Services ❖ Demonstrated experience working with individuals or families on issues related to mental health, community resources, case management and/or advocacy and substance abuse

❖ Commitment to evidence and strength-based, trauma-informed, recovery-focused programming

❖ SUD Licensing through Department of Safety and Professional Services (SAC-IT, SAC, or CSAC)

PREFERRED:

❖ Demonstrated expertise in providing cross-cultural mental health services

v Special translation and sign language. Ability to read Braille.

❖ Bilingual in Spanish, English, and Hmong

Typical Physical Demands:

❖ Requires driving, sitting, standing, light lifting, bending, and reaching; and the ability to use and operate standard office equipment, including computer, calculator, fax machine, phone, printer, cell phone, Microsoft 365, and the ability to navigate in the Dane County portal on a daily basis.

Work Conditions:

❖ May at time require evenings and weekend hours depending on the need of the client and the requirements of the program. ❖ May at times have flexibility to work from home when appropriate.

RESPONSIBILITY:

❖ Assist clients in discovering their recovery goals and objectives

❖ Discover the client best course of action for their needs related to their specific goals, strengths, and sustainable outcomes that relate to long-term success.

❖ Assist the client in determine their individual needs that ensures the highest level of independent functioning long-term.

❖ Select services specifically geared toward the established goals, objective and needs of the client for long-term sustainable success.

❖ Create assessments, assessment summaries, recovery plans, progress notes, and sustainable recovery plans

❖ Meet the requirement of completing all comprehensive notes within 1-2 days (24-48 hrs) from the date of service (this includes weekend days) NO EXCEPTIONS.

❖ Provide an extensive range of services including but not limited to: service coordination, support and referrals directed related to the needs, goals and objectives of the client.

❖ Work collaboratively with other agencies in the community to ensure continuum of care.

❖ Work collaboratively with client’s and take a leadership role in service planning, development, and service facilitation to ensure long-term sustainable success.

❖ Participate in 12-15 hours per year (minimum) of training to ensure CCS continuing education requirements are met.

❖ Attend staff meetings, in services and other program activities as requested

❖ Participate in Step Time’s committee meetings, and outside activities as required and directed by the CEO & President and/or supervisor.

❖ COMPLETE CCS PROVIDER ORIENTATION CHECKLIST WITHIN THE 1ST WEEK OF EMPLOYMENT (1ST 7 DAYS) NO EXCEPTIONS!

Application Instructions:

Send coverletter, resume, and 3 professional references (supervisors and/or co-workers, which include (phone numbers and emails) to:

Step Time, Inc.

Attn: Traci Lamb

2984 Triverton Pike Drive #101 Fitchburg, WI 53711

Office: 608-286-1037

Direct Cell: 608-338-3542

WOMEN, MINOROTIES AND LGBTQIA+ APPLICANTS ENCOURAGED TO APPLY!

Alternatively, you may also email application documents to: traci@steptimeinc22.com

❖ All employment documents will be reviewed upon receipt

❖ Please submit your application as soon as possible for early consideration. Positions will remain open until filled.

❖ Criminal and DOJ background checks are required for employment.

❖ Valid Wisconsin Driver’s License, access to reliable transportation, and valid automobile insurance is required

❖ POSITIONS AVAILABLE 2 Full-Time (nonremote), and 3 Part-Time (remote)

STEP TIME, INC., is an Affirmative Action/Equal Opportunity employer. Step Time, Inc., offers equal employment opportunities to all potential employees and applicants for employment without regards to age, race, color, religion, sex, gender, sexual orientation, national origin or ancestry, income level or source of income, arrest record or conviction record, less than honorable discharge, gender identity, physical appearance, political beliefs, student status, genetic information, marital status, disability or any classification protected by federal, state or local laws. Please be advised that this position may require other duties as the position evolves. This job description is not inclusive and may require other duties not listed in the job description.

Job Types: Full-time, Part-time

Pay: $23.00 - $36.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift

Work setting:

• In-person
• Office
• Telehealth

People with a criminal record are encouraged to apply

Ability to Relocate:

• Fitchburg, WI 53711: Relocate before starting work (Required)

Work Location: In person