Address
Form of work
SalarySERVICE DISPATCHER
Job Description
Vulcan Mechanical Services is looking for a career-minded person to join our internal operations team. We are growing and need to add a highly organized, attention to detail multi-tasker to join the team.
Vulcan Mechanical offers the following benefits:
- Competitive Pay
- BCBS-AL Insurance
- 7% 401K Match
- PTO
- Short/Long Term Disability (Company Paid)
- Dental Insurance
- Vision Insurance
PRIMARY FUNCTIONS:
- Coordinate and oversee part ordering for repairs.
- Ensure all customers receive a high standard of service.
- Assist the Service Coordinator/Ops Manager in running Operations effectively.
- Review technician service work order notes daily.
- Create Operations schedule by coordinating with customers and efficiently dispatching technicians.
- Understand the roles of the Dispatcher, Clerk, Service Coordinator, Service Manager, and Operations Manager.
- Be willing to assist with special projects.
PRIMARY RESPONSIBILITIES
- Technician’s first point of contact for all service-related issues.
- Schedule technicians but be able to adapt as necessary due to weather or other variables.
- Assist technicians with any information including addresses, customer contacts, job descriptions, service work history, allotted job hours for quotes, etc.
- Monitor the GPS tracking, and work with the Service Coordinator on keeping vehicle information accurate.
- Report to Service Coordinator/Ops Manager for general upline communication.
- Inform management of any customer-related issues.
- Review the schedule with the Maintenance Dispatcher, Service Coordinator, Service Manager, and Operations Manager.
- Keep up with the status of each technician.
- Carry out repair schedule as parts are delivered.
- Inform management of any of any repair related issues.
- Build rapport with customers.
- Audit work orders daily.
- Generate work orders for maintenance repairs.
- Keep track of open work orders and monitor until completed.
- Assist in creating POs, and GL account POs.
- Assist Maintenance Dispatcher, Service Coordinator, Service Manager/Operations Manager, and General Manager with operations as needed.
KNOWLEDGE AND SKILL REQUIREMENTS
- Excellent interpersonal skills
- Highly motivated
- Willingness to learn
- Good written and verbal communication skills
- Ability to work in a team environment
- Computer proficiency
- Strong work ethic
- Planning efficiency
- Strategist
- Ability to multitask
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Madison, AL 35756: Relocate before starting work (Required)
Work Location: In person
