Turquoise Place Service Dispatcher

TURQUOISE PLACE SERVICE DISPATCHER
Job Description:
Position is responsible for administrative duties to include billing, handling all incoming service calls from both guests, owners, and team members, scheduling and reconciling work orders, dispatching service techs, making/assigning keys, assisting with inventory orders as needed and performing other duties as assigned.
Essential Duties:

• Answer calls in a professional and timely manner and respond accordingly.
• Enter all service work orders into the property management system timely and accurately
• Dispatch all service work orders to the appropriate field worker efficiently
• Monitor open work orders and assure timely completion.
• Greet and assist all vendors and outside suppliers as necessary to include making keys as needed.
• Effectively resolve quality issues with guests/owners.
• Follow up with owners, guests and internal departments in a timely manner
• Perform other duties, functions, or tasks as assigned.

Required Skills:

• Must have computer skills that include Microsoft Word, Excel and the ability to learn new programs.
• Must possess excellent customer service skills.
• Must possess excellent communication skills, both oral and written.
• Must be self-motivated to handle guest, owner or team member issues.
• Must be able to sit at a computer/phone for entire shift.
• Must have excellent organizational skills.
• Must be able to work varied shifts as needed including nights and weekends.

Physical Requirements

• Must be able to sit and work on computer/phone entire shift
• Must be able to move/lift up to 15 pounds as needed