Service Desk Analyst

Company Description

TA Services has been the premier integrated solutions provider for Freight Brokerage, Managed Transportation, Warehouse and Fulfillment, and Cross Border Logistics needs since 1986.

Company culture is intentional here at TA Services and our core values help guide us in the cultivation of that culture. We know how important it is to join a company where you feel valued and are given opportunities for advancement. That is why we give everyone the tools and training to reach their full potential! If you think TA Services could be a home for you, take a look at our five core values to check if your values align with ours:

People First – Our people come first. We take pride in working together to create sustainable relationships.

Service– Service is at the core of what we do and who we are. We are honest in our approach, genuine in our care, and thoughtful in our execution.

Safety – Not silent nor second. Safety is engrained in our people, processes, and daily operations.

Results – We create value-driven solutions that deliver extraordinary results.

Innovation – Continuously adapting, we encourage great ideas to create solutions that matter.

Job Description

TA Services is looking for a competent IT Service Desk Analyst to add to our growing team. The candidate will triage, diagnose, and mediate a wide variety of technical issues for end users across all areas of the company. They will respond to requests for new equipment, end-point applications and other related services. They will research root cause and resolve technical problems with end point devices and applications. This person will work in collaboration with other areas in IT to resolve enterprise-level system and application issues effecting end-users/end-points. Respond to emails, phone calls, requests or problems reported via the ticketing system and in-person requests for technical support. This candidate will also manage the inventory of IT related equipment by tracking, documenting, and keeping an accurate count of on hand equipment as well as what is in the field. They will also manage relationships with a variety of vendors to purchase needed hardware and software for the company.

An excellent candidate must have good technical knowledge and be able to communicate effectively to understand a problem and explain its solution. They must also be customer-oriented and possess patience in working with a variety of different personalities. The ideal candidate should be able to think on their feet and react to problems quickly.

Qualifications

• Supports users/user groups on most aspects of user reported problems including software and hardware in a multiplatform environment.
• Analyze, troubleshoot, diagnose, and repair hardware and software issues.
• Assist in user management with Active Directory, Office365, Concur, Dialpad and other platforms.
• Will be required to assist with projects that are periodically assigned.
• To triage a ticket fully until completion or needed escalation.
• Participate in an on-call rotation to support after hour operations of the business.
• The ability to travel if the need arises to support users at multiple locations.
• Inventory and label company IT assets and document changes to them throughout their lifecycle.
• Maintain asset documentation in a secure location that is accessible to appropriate IT personnel.
• Document and control company software applications, licensing, and assist in tracking implementation of those licenses.
• Prepare purchase requisitions for new hardware and software assets, including acquiring vendor quotes.
• Purchase IT hardware and software assets, managing the approval and acquisition process.

Qualifications

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of a wide variety of IT services and skills
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Experience with a ticketing platform and a detail-oriented approach using one.
• Customer-oriented and cool-tempered
• Need to able to lift equipment ranging up to 50 lbs.
• Certifications such as A+, MCSE, or other relevant certification is a huge plus
• BSc/BA in IT, Computer Science or equivalent amount of experience working in IT required

Additional Information

All your information will be kept confidential according to EEO guidelines.