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SalaryDo you get excited when helping customers find solutions? Do you have a
cheerful disposition and excellent telephone skills? Would you like to have a
part in improving the home life of families in your community?
If so, we are looking for you! Mr. Appliance is a World Class customer
service company who happens to excel at repairing appliances. We are looking
for Customer Service and Dispatchers for our office. Apply today!
If you value working with people you actually like, having fun while you
work, and protecting your free time, this is the place for you. You’ll enjoy
working with our office team. Oh, and did we mention… no nights or weekends!
We’ll also give you the ongoing training that you’ll need. You don’t even
have to know how to fix appliances!
Your Responsibilities as Customer Service and Dispatcher
As Customer Service Representative, you are the key component in providing
excellent Customer Service by creating World Class Customer Service experiences
for customers with broken appliances. As a Dispatcher, you will be responsible for
setting up Service Professionals for success and providing a top quality
customer experience.
Here are your primary responsibilities:
Answer incoming calls and empathize with the customer.
Respond to customer emails.
Schedule and Dispatch in-home service appointments with our trained Service
Professionals (Appliance Repair Technicians).
Effectively communicate with the customer and Service Professionals to
ensure they understand the appointment time and services needed.
Order and receive parts to ensure efficient use of company materials.
Enter data into the company software
To Succeed in this Role, Here’s What You Need:
Exceptional Customer Service: In this role, you are the
voice of the company. You get to demonstrate your ability to deliver a great
customer experience, showing empathy toward the customer. You are there to
schedule repair appointments so they can get back to running an efficient household.
Problem Solving: This role requires critical thinking
skills and the ability to problem solve. This ensures that our customers are
satisfied, and the job gets scheduled and the Service Professionals are set up
for success.
Efficiency: In order to respond to all of our customers’
needs for the day, you’ll need to be efficient with your time and able to excel
in a fast-paced office environment.
Punctuality and Reliability: Our customers and Service
Professionals are anxiously waiting for your help! To deliver a great
experience, you need to be available and show up on time.
Pride in the Details: If you value attention to detail in
completing customer information and reports, you’ll fit right in.
Job Requirements
The following are the minimum requirements to be considered for the
position.
High school diploma or equivalent
Good telephone communication skills
Basic computer and data entry skills
Previous office experience is a plus!
Benefits & Pay
The pay range for this position is $14.00 to $21.00 per hour, depending on
your experience.
What we have to offer:
No nights or weekends: We value having a solid work-life
balance. We work to make a living, without being overworked.
- Benefits: Health, Dental, and Vision benefits are offered
after 30 days of employment.
PTO: paid time off
Fun Team Environment: We stand by our culture and build
our team with people that love what they do.
If you enjoy taking care of the customer, are awesome at problem solving,
and want to work in an office environment, a career at Mr. Appliance could be
your future!
Apply today!
