Service Dispatcher

Why work with us? Here at Hutton Electric, Heating, & Air, we believe that your family time is yours to enjoy. For that reason, a work-life balance is something we value for our team. We like to create a positive and encouraging environment when you are here. We have friendly competitions that can lead to fun prizes, and we occasionally have office gatherings for those who wish to get together. Our amazing client base is a treat to work with. Many of them have been using our services for years, and we enjoy making them comfortable in their homes! As experts in electrical & HVAC, we are heavily invested in training our team. You will have the opportunity to train on our 3-D Simulators and further hone your craft. To learn more, please visit our website at: www.callhutton.com

What we offer:

• Medical (employer covers 100% for the employee and 100% for family)
• Dental
• Vision
• 1 Week of Paid Vacation accrued on day one
• 6 Paid Holidays
• Paid Training Days
• Career Advancement Opportunities with incentives for achieving goals!
• Paid training for NATE Certification
• Tuition Reimbursement
• Wealth Management Program

Compensation: $17.00/hr to $20.00/hr depending on experience

Requirements:

• High school diploma or equivalent
• 5 + years of experience in reception, customer service, dispatching, and/or equivalent.
• Advanced customer service skills
• Professional phone skills
• Energetic personality
• Strong proficiency in MS Office
• Highly organized and detail-oriented
• Ability to multitask
• Geographical knowledge of sales area or map reading skills
• Must be able to work independently

Responsibilities:

• Schedule and coordinate all service calls as calls are received
• Update customer profiles as information is received
• Type service contract proposals for new customers
• Maintenance of the maintenance agreements, including billing, scheduling, and staging of materials, database information, and renewals
• Order parts for special orders
• Follow up on all pending and recommended work with customers and technicians
• Other duties as assigned