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SalaryAre you looking for a company that has a great culture?
Look no further; Vailes Brothers were voted the Valley's #1 place to work by the News Virginian for 2022!!!!
We have been in business since 1987, and we have a reputation that continues to grow to new levels year after year. Not only were we voted the Valley's #1 place to work by the News Virginian for 2022, but we are known for our customer satisfaction. We have a strong philosophy that we provide top-quality service and products to EVERY client. We are looking for a self-motivated, organized, and dependable individual to join our administrative team as a Service Dispatcher in the Fishersville area! Qualified candidates will have superior customer service skills and thrive in a multi-faceted work environment. If you are looking for a rewarding career and want to work for a company that values its employees, apply today!
Primary Job Function: Assist in maintaining the Service Technicians' daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Direct calls on a multi-line telephone, data entry, customer service, filing, invoicing, communication between departments, scheduling, and collections. This individual will also help other departments as needed or assist on specific projects.
Pay: $18.00 - $23.00/hr, depending on experience
Work Hours: Monday - Friday; 7:30 am to 5:00 pm
Benefits: Medical, Dental Vision (50% covered for employee), 5 days Paid Vacation, 5 days PTO, 7 Paid Holidays, IRA w/ Company Match up to 3%
Location: Fishersville, VA
Required Qualifications:
- Must possess dispatching in HVAC or similar trade experience
- Geographical knowledge of service area and map reading skills
- Scheduling/Appointment setting experience
- Experience answering a multi-line telephone system
- Advanced customer service skills
- Highly proficient computer skills
- Works successfully in a fast-paced environment
- Prioritization and organizational skills
- Ability to multi-task
- High School diploma or equivalent
- Ability to pass a pre-employment drug and background check
*****NO SMOKING ENVIRONMENT*****
