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SalaryThe Dutton Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.
Main Responsibilities:
- Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
- Serve as the primary point of contact for technicians within a geographic market or territory
- Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments
Basic Qualifications:
- High school diploma or equivalent
- 3+ years’ experience in dispatch, customer service and/or restaurant management
- Intermediate experience in Microsoft Office / Window based environment
Preferred Qualifications:
- Ability to learn unique and proprietary software
- Excellent verbal and written communication skills
- Previous SAP experience
About Smart Care Solutions:
Join the industry’s largest independent service company specializing in preventive and round-the-clock service, repairs and parts for commercial cooking, refrigeration and warewashing equipment. As part of the Smart Care team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards.
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Richmond, VA 23224: Relocate before starting work (Required)
Work Location: In person
