Address
Form of workJob Description
DISPATCHER
Job Description: Full-time, Primary responsibility is customer service. The responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database.
Responsibilities:
- Create service calls with our software and dispatch service technicians to customer calls.
- Call customer and inform them of ETA of technician and technician name.
- Be familiar with technician abilities to best place them according to the needed service.
- Maintain status of service calls and check them for proper time, notes, materials, etc.
- A professional and courteous telephone manner.
- Tracking of materials needed for quoted work and service.
- Plan out and schedule the next day’s calls on each technician board.
- Check in on status of calls with technicians to plan out schedule and coordinate with customers.
- Plan out schedule with Service manager.
- Perform job turnover meetings with account managers and service technicians to make sure all necessary information to complete to customer expectation.
- Data entry needed for call and part status.
- Know and understand service work order module and service contract.
- Active in all facets of dispatch
- Various reporting responsibilities as needed.
Ideal candidates will have the following customer service-related skills:
- Professional and courteous telephone manner
- Detail-oriented and organized.
- Basic computer skills such as Microsoft Word/Excel/Outlook.
- Communication and problem solving
Qualifications:
- Requires a high school diploma...additional education a plus.
- Previous dispatching/customer service experience.
- Business knowledge of the Mechanical or Construction industry
Perks of the trade:
- Profit Sharing
- 401K
- Health Benefits, Dental, Vision
- Paid Vacation
- Holiday pay
- Referral Incentive
- Company Phone
- Free lunch on Fridays!
Way Engineering l Ltd is one of the nation’s largest and most experienced mechanical contractors, specializing in the design/build of commercial air conditioning, plumbing/piping, energy retrofits, and maintenance of these systems.
