Service Director-Multiple Stores

Castle of Chicagoland, Downers Grove is looking for a Service Director for multiple roof tops to join our dynamic team.

We are committed to delivering an extraordinary customer experience every day and a supportive and engaging environment where you can thrive to make it happen! If this sounds like something of interest to you, please apply now with any relevant qualifications that would make you a valuable addition here at CAG. With competitive pay and benefits, this opportunity won't last long so don't wait until it's too late.

What We Offer

• Competitive pay plans
• 401(K), employer match
• Major Medical and Dental (50% employee paid premium)
• Vision
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Flexible work schedule
• Career advancement

Responsibilities

• Assesses present and future need, trends, problems, and profit opportunities of the service department
• Establishes short and long-term operating and financial objectives for the service department, within the Company's overall plans and policies
• Ensures that approved policies and objectives are clearly understood and effectively applied within the department
• Formulates annual and monthly sale/profit objectives are expense budgets in accordance with company objectives
• Reviews and appraises the results of the activities within the departments and takes appropriate action as necessary
• Selects, coaches, leads, trains, and supervises shop personnel
• Works to consistently improve CSI and performance of advisors
• Communicate with staff and customers in a friendly and professional manner
• Provide high level service to both internal and external customers

Qualifications

• Experience as an Automotive Service Manager in a dealership setting required
• General Motors experience preferred
• CDK experience a plus
• Familiarity with customer service standards and processes
• Strong work ethic and willingness to get the job done
• Eager to improve in a dynamic work environment
• Strong interpersonal and time management skills
• Proven high CSI
• Ability to coach and mentor staff
• Extremely focused on following and guarding processes

We are looking for qualified, quality people who are ready to start their career within our family.

To learn more about us visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.