Service Director – Acclaimed Dtla Restaurant

James Beard & Michelin recognized DTLA restaurant is seeking a passionate Service Director with a strong restaurant pedigree to join their team! Looking for a strong leader to help train and develop the team to raise service standards and implement systems. The ideal candidate is an extremely polished, people-oriented leader who can liaise with staff, guests, and ownership while holding themselves and the team to high standards. Looking for someone with a very high service pedigree and preferably a strong background in Michelin/James Beard recognized concepts. A very exciting opportunity to work for one of LA’s hottest concepts!

Service Director Responsibilities:

• Oversee and positively impact all areas of the business including: sales, costs, employee retention, guest service and satisfaction, food & beverage quality, cleanliness, sanitation, and other facilities maintenance
• Ensure quality and consistency of all products served
• Ensure all equipment is kept clean and in excellent working condition.
• Maintain positive and cooperative relationships with all vendors and business partners
• Foster opportunities for the team to learn and grow
• Continually strive to educate and develop of staff as it relates to food, beverage, and especially service
• Maintain a very strong floor presence and interact with guests
• Create a positive and enjoyable working environment
• Develop a lasting relationship with guests
• Taking ownership of the business to increase sales and profitability and solidify memberships
• Increasing brand awareness and membership by creating marketing plans
• Set an example to the team by providing excellent hospitality and service at all times in line with company standards and values
• Anticipate the needs of the establishment and act upon them
• Be knowledgeable of company policies regarding personnel and deliver prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements

Service Director Requirements:

• 1-3 years’ experience as a Restaurant General Manager (GM), Food & Beverage Director (F&B), FOH General Manager or Service Director; or 4+ years as a Restaurant Assistant General Manager (AGM), Service Manager, Outlets Manager, or FOH Department Manager in a full-service, upscale or fine dining, chef-driven restaurant environment
• High service pedigree is required
• Background in Michelin and/or James Beard recognized restaurants is highly preferred
• Passion for food, beverage, and guest service
• Proven track record in leading and motivating a team
• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to manage guest demands
• Acute attention to detail
• Ability and desire to take initiative to carry out complex responsibilities with little direction
• Highly effective problem-solving skills, especially when under pressure
• Ability to thrive in a high-pressure environment
• Exceptional standards for cleanliness, health, and safety
• Experience in managing P&L
• Flexible schedule, including weekends, holidays, and late-night shifts is required
• Food Safety Certification
• Able to stand/walk for long periods of time
• Develops relationships with guests to create & maintain guest retention
• Experience and comfortability in dealing with high end/VIP clientele
• Process driven and able to implement operating procedures that will continue to maximize efficiency

Compensation Package Includes:

• Base Salary in the $75-85k range
• Medical Benefits
• PTO Plan

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience level:

• 3 years

Restaurant type:

• Fine dining restaurant

Shift:

• 10 hour shift

Weekly day range:

• Weekends as needed

Work Location: In person