Delivery Director, Professional Services - West Market Unit

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you Will Do:

The "Services Delivery Director, Professional Services” performs in a leadership capacity within their assigned consulting services team. The SDD will help achieve specified business targets, provide delivery governance, project oversight, and support the deal execution process. In this role, the SDD would:

• Manage their teams and develop the talent potential of each team member and comply with SAPs high standards of administrative and cultural excellence.
• Effectively collaborate with other departments of SAP and externally with partners and Systems Integrators consistent with SAP’s Customer Engagement Lifecycle (CEL).
• Coordinate PMO and Engagement Delivery staffing / resource allocation across MU including working with Services Sales leadership and other Services Delivery leadership to proactively determine upcoming Services needs and identify potential deficiencies
• Manage Market Unit financials including utilization, revenue forecasting and meeting budget metrics.
• Work with Solution Center and pursuit teams to ensure proposal margin, staffing and timeline meets Market Unit targets.
• Work with Finance team and PMO teams to keep red projects to a minimum and projects where there is revenue leakage to a minimum.
• Participate as point of escalation for Services Sales and License Sales when project issues are identified, and SAP management is needed to help resolve issues
• Position SAP Services in support of the success of the customer.

What you Bring: 

• 10+ years SAP services sales and implementation experience including services management experience.
• SAP implementation and team leadership experience required.
• Proven ability to build trusted relationships with customer executive level, preferably C-level customers.
• Ability to effectively manage and resolve customer escalations.
• Experience working in a global organization and proven record leading virtual and cross-cultural teams
• Bachelor’s degree or equivalent experience

Meet your Team:

In this partially billable role, the SDD will work closely with selected customers, the MU Services Leaders, Services Account Executives, Delivery Executives, Program and Project Managers to ensure the overall success of pursuits, implementations, and customer relationships.  

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 197600 - 335900(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 389969  | Work Area: Education and Training  | Expected Travel: 0 - 40%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid