Service Desk Technician

Description:

This client is a Technology Service Provider for the various school districts throughout Westchester and Rockland Counties. Currently they support the student and teacher technologies within 40+ school districts. In addition, they have a centralized support team that provides infrastructure, telecommunications, systems, and Service Desk support to their clients. The current Service Desk team is looking to add to their current staff to assist with the large volume of calls coming in from the districts.

They are currently looking for a Service Desk Technician to join their team supporting a Windows/MAC environment to troubleshoot issues over the phone. They primarily will be working with Microsoft OS, (Windows 10). They will be tasked to handle end user calls, provide a high level of customer service and remediation any software or hardware related issues via remote assistance. They will be responsible for password resets, troubleshooting, documenting, and escalating any issues. Effective communication with the customer (end user) and internal team is extremely important in order to stay organized and provide the correct service levels to the community of end users. This person is required to take a typing test and score above a certain number and must have previous call center/help desk experience where they were handling a high volume of calls/tickets. This will be onsite 5 days a week in Harrison, NY to start and eventually move to a hybrid schedule.

Skills:

Moves, PC set up, Deployment, Migration, Remote Support,, Password Reset

Additional Skills & Qualifications:

Communication and customer service are as important as the technical aptitude of these candidates. They must have a good demeanor around anyone they encounter and over the phone.

Experience Level:

Intermediate Level

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.