Service Desk Analyst (On-Site)

Overview
ISHPI is currently seeking a Service Desk Analyst to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program. Qualified applicants will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment. Applicants will work through a modernization and consolidation of the operational environment under a common technology framework to better support the services provided to the United States Coast Guard.
Responsibilities

• Provide tier 1 Remote Support, Desktop Support and Field Technician Support.
• Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.
• Utilize Role Based Access Control (RBAC) to determine an end user's authorized network access.
• Coordinate Hardware delivery, maintenance, installations, and upgrades
• Performed software installations and remediation to ensure application reliability
• Responsible for account management (password reset, account maintenance)
• Create email accounts, change status in Active Directory
• Monitor, manage, and secure employees' mobile device
• User support for network and desktop hardware and software complication and training
• Diagnose IT and network problems, and recommend and/or implement solutions
• Implemented Virtual Desktop infrastructure allowing virtual desktop management

Qualifications

• HS Diploma or GED and 3 years of relevant experience
• Possess a comprehensive background in systems and network administration, information security, and help desk support derived from operating in fast-paced, demanding environment focusing on different sectors of technology.
• Comfortable working in and assisting clients through Service Desk software, in addition to other remote access desktop programs
• Experience working with various Microsoft Windows operating systems
• Professional written and interpersonal skills are essential when communicating with Clients
• Skilled in the installation, configuration and maintenance procedures. Troubleshooting computer systems and applications and other communications equipment. And maintaining maximum operational time and systems support.

Preferred Qualifications:

• 1+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
• Should have proven and demonstrated experience interacting and collaborating with multiple levels of key management and diverse technical teams, preferably within the U.S. Coast Guard.
• ITIL foundation certification or familiarity with ITIL methodologies and best practices
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Industry-specific certification may be required

Security Clearance: Requires U.S. Citizenship and ability to obtain and maintain a SECRET Clearance. Active government security clearance preferred.
"Ishpi Information Technologies, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran."
Pay Rate:
The annual base salary range for this position is $45,000 - $60,000. Please note that any salary information disclosed is a general guideline only. Ishpi considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified, you may be contacted for this and future openings.
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