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Posting Details
Position Number:
125582
Title:
IT Coordinator
Functional Title:
Service Desk Analyst, Level 2
Category Status:
33-Exempt Regular
Applicant Search Category:
Staff
University Authorized FTE:
1.00
Unit:
DIT-BSS-Community Support & Outreach (CSO)
Campus/College Information:
Founded in 1856, University of Maryland, College Park is the state's flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation's legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation's capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Position Summary/Purpose of Position:
Service Desk IT Coordinators provide direct level-2 in-person end-user assistance to the customers of the Division of IT Service Desk at the Edward St. John Learning & Teaching Center (Terrapin Tech). Terrapin Tech provides walk-in IT support to the faculty, staff, and students of the University. Support includes assistance with the Windows, Apple, and GNU/Linux operating systems, mobile devices, standard productivity applications, the Internet, networking, and a wide range of University academic and administrative applications. Support also includes full diagnosis, analysis and repair of hardware and operating system failures. Service Desk IT Coordinators are responsible for all aspects of the customer relationship and strive for excellence in the customer experience. IT Coordinators coach student employees, keep abreast of the latest support and technology trends, research and resolve difficult technology support requests, produce user documentation and review, refine and improve support processes and procedures.
Benefits Summary
Top Benefits and Perks:
Exempt Benefits Summary
Minimum Qualifications:
Education:
Experience:
Knowledge, Skills, and Abilities:
Preferences:
Preferences:
Additional Certifications:
Apple Support certification is a plus. Microsoft Certified Solutions Expert (MCSE), or Cisco Certified Network Associate (CCNA) certification is also a plus.
Additional Information:
Benefits Included:
Salary range low $50,000s-mid $60,000s
**This position does not provide sponsorship for Visas.
Job Risks
Not Applicable to This Position
Physical Demands
This position requires the ability to lift computer equipment, stand for long periods of time, occasionally travel across campus to different locations and to operate a motor vehicle.
Posting Date:
01/29/2024
Closing Date:
Open Until Filled
Yes
Best Consideration Date
02/19/2024
Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
Posting Details
Position Number:
125582
Title:
IT Coordinator
Functional Title:
Service Desk Analyst, Level 2
Category Status:
33-Exempt Regular
Applicant Search Category:
Staff
University Authorized FTE:
1.00
Unit:
DIT-BSS-Community Support & Outreach (CSO)
Campus/College Information:
Founded in 1856, University of Maryland, College Park is the state's flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation's legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation's capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Position Summary/Purpose of Position:
Service Desk IT Coordinators provide direct level-2 in-person end-user assistance to the customers of the Division of IT Service Desk at the Edward St. John Learning & Teaching Center (Terrapin Tech). Terrapin Tech provides walk-in IT support to the faculty, staff, and students of the University. Support includes assistance with the Windows, Apple, and GNU/Linux operating systems, mobile devices, standard productivity applications, the Internet, networking, and a wide range of University academic and administrative applications. Support also includes full diagnosis, analysis and repair of hardware and operating system failures. Service Desk IT Coordinators are responsible for all aspects of the customer relationship and strive for excellence in the customer experience. IT Coordinators coach student employees, keep abreast of the latest support and technology trends, research and resolve difficult technology support requests, produce user documentation and review, refine and improve support processes and procedures.
Benefits Summary
Top Benefits and Perks:
Exempt Benefits Summary
Minimum Qualifications:
Education:
- Bachelor's degree from an accredited college or university; or an equivalent combination of education and experience.
Experience:
- 0-1 years experience performing IT technical support work.
- Experience can be substituted for education on a year for year basis, i.e., 4 years experience/ education.
Knowledge, Skills, and Abilities:
- Knowledge of at least two major computing platforms supported (Windows, Apple, Linux, iOS, Android). Strong writing and verbal communication skills. Strong customer service skills. Effective problem-solving skills.
- Able to work concurrently on multiple projects, adjust to occasional changes in priorities, and respond quickly and effectively in emergency situations. Able to instruct, direct, assist, guide, and share information with both technical and non-technical personnel alike.
- Excellent time management skills.
Preferences:
Preferences:
- CompTIA A+
- ITIL certification
- Help Desk Institute Customer Service Representative (HDI-CSR)
- Apple Certified Mac Technician (ACMT)
- Experience in a Dell Authorized Service Center
Additional Certifications:
Apple Support certification is a plus. Microsoft Certified Solutions Expert (MCSE), or Cisco Certified Network Associate (CCNA) certification is also a plus.
Additional Information:
Benefits Included:
- Medical, dental, and vision coverage designed to help you and your family live a healthy lifestyle.
- Flexible work opportunities
- UMCP Tuition Remission for employees, and their dependents to grow and achieve greatness.
- Generous paid time off package to address work/life balance and maintain well-being.
- Retirement Benefits created to aid employees in reaching future retirement goals.
- And many more...
Salary range low $50,000s-mid $60,000s
**This position does not provide sponsorship for Visas.
Job Risks
Not Applicable to This Position
Physical Demands
This position requires the ability to lift computer equipment, stand for long periods of time, occasionally travel across campus to different locations and to operate a motor vehicle.
Posting Date:
01/29/2024
Closing Date:
Open Until Filled
Yes
Best Consideration Date
02/19/2024
Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
