Address
Form of work
SalaryBuild Your Career and Future at Wynne.
Job Summary:
We’re hiring a self-motivated Service Desk Analyst – L1 with experience working in a Service Desk environment. The successful candidate will be well organized, metrics-driven, able to work in various environments with non-technical and technical profiles. You will work as a part of a team responsible for analysis and resolution of customer requests, including software queries, data correction, bug replication and root cause analysis of recurring data issues. Job Description:
Key responsibilities
You will be responsible for:
- Business to business support of Wynne Systems products
- Ticket and workload management using our online ticketing tool
- Resolution of data issues
- Creation of knowledge base articles
- Replication of bugs within the Wynne System products
- Work with internal and external resources to identify and troubleshoot root causes for recurring Service Desk tickets.
Key skills and competencies
- Excellent written and verbal communication skills.
- Ability to relate complex models and ideas in clear, plain-spoken English.
- Tenacious, Get-Things-Done Attitude… But must work well with others!
- 1-3 years of previous Service Desk experience
- Demonstrate ability to coordinate cross-functional work teams toward task completion
- Demonstrate effective analytical skills
Travel
- Travel, at times, may be required up to 10%. However, on average, travel will typically be much lower.
Compensation: $40,000 - $50,000 base salary based on experience plus eligible for generous company bonus that is based on company performance
Worker Type:
Regular
