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Form of workJob Description
Service Desk Analyst:
This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise.
Description:
As a Service Desk Specialist I, you will be responsible for supporting the productivity of company staff by ensuring they have the proper and functioning IT equipment, and ensuring proper onboarding of new employees. You will provide technology resources to support the onboarding of all new employees, monitor the ticketing system to ensures timely resolution of problems while ensuring that our internal customers are satisfied.
What You'll Bring to the Role:
This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise.
Description:
As a Service Desk Specialist I, you will be responsible for supporting the productivity of company staff by ensuring they have the proper and functioning IT equipment, and ensuring proper onboarding of new employees. You will provide technology resources to support the onboarding of all new employees, monitor the ticketing system to ensures timely resolution of problems while ensuring that our internal customers are satisfied.
What You'll Bring to the Role:
- Associates degree in technology or other related field OR equivalent relevant work experience
- Basic understanding of computers and operating systems
- Ability to interact and communicate well with others
- Calm exterior in stressful situations
- Must be able to learn new skills quickly
- A+, Network+, Security+ or any similar certifications are preferred but not required
