Service Desk Analyst: I (Junior)

Position: Jr. Service Desk Analyst
Location: Flint, MI (Hybrid – 3 days onsite)
Duration: 3+ month contract with possibility of extension
Work Schedule: Must have a flexible schedule (must be available to work daytime, evenings and some weekends)
Job Description:
The Service Desk position provides outstanding customer service at all times. The Service Desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solution. The person will also troubleshoot problem areas (by telephone or instant message) in a timely and accurate fashion, and provide end-user assistance where required. This high-volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team.
Technical Skills - Must Have:

• Min 1 year of IT support or IT Service Desk experience required. This can be a combination of professional work experience, internships, academic projects/ coursework.
• Associate Degree (can be substituted with relevant work experience)
• Must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule.

Nice to Have:

• Technical Certificates A+, Network+, ITIL, etc,