It Service Desk Analyst

Salary : $41,889.95 - $62,835.14 Annually
Location : Commerce City, CO
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 2023-00229
Department: Information Technology
Division: IT Operations
Opening Date: 11/09/2023
Closing Date: 12/3/2023 11:59 PM Mountain
FLSA: Non-Exempt
Bargaining Unit: NA
General Purpose
We are seeking an experienced IT Service Desk Analyst to provide Tier 1 technical support for City staff. The successful candidate will have a passion for technology and a commitment to providing excellent customer service. In this role, you will be responsible for providing technical support by phone, in-person, email, and via the IT Service Management (ITSM) system. You will also escalate Tier 2 issues to the IT Technician team and perform a variety of computer systems support tasks, inventory/salvage tasks, and administrative tasks.
We value diversity and inclusivity in our workplace and encourage candidates of all backgrounds to apply. We are committed to creating a welcoming and supportive environment for all employees. If you are looking for a challenging and rewarding career in IT, we would love to hear from you!
Hiring salary is dependent upon experience.
The hiring range is $41,890.05 - $52,362.56/annually ($20.1394 - $25.1743/hourly)
We care about our employees and offer a generous benefits package: Health & wellness benefits, 6% retirement contribution match and 2% 457 Deferred Compensation match, PTO, work/life balance, and more.
Be A Part Of It and contribute to the vibrant growth and development of Commerce City as we strive to provide exceptional services and foster a thriving community.
Must have 1-2 years experience in customer service and a high level of written and verbal communication.
Please review the full job description here!
PAID TIME-OFF BENEFITS:

• Holidays: There are 11 paid holidays each year.
• General Leave: Leave banks are granted to employees after six months of full-time employment. General Leave may be used for vacations, personal business, illness, or other reasons as requested by the employee and approved by his/her supervisor.
• Other Paid Time Off Jury Duty, Injury Leave, and Military leave are also available to employees.

ADDITIONAL BENEFITS:

• Employee Assistance Program (EAP): We provide a confidential Employee Assistance Program to help support you and your family on any issue of concern. Eight private counseling sessions are available on a range of needs including, but not limited to marital issues, parenting concerns, grief counseling, supervisor issues, and drug and alcohol abuse.
• Tuition Reimbursement: The City provides a tuition reimbursement program that reimburses qualified educational expenses.
• Eligibility for Pay Increases: Employees are eligible for a pay increase during their annual appraisal following a successful evaluation. Pay increases do not come at the time of the six-month introductory evaluation.
• Employee Home Ownership Program: To encourage employees to reside within the City limits of Commerce City, we may provide a secured loan for the down payment and/or closing cost assistance on a home in Commerce City. The employee must meet all City criteria as well as first mortgage underwriting criteria.
• Personal Computer Employee Purchase Program: To encourage the development of employee computer skills, the City offers an interest-free loan to you for the purchase of computer hardware (including a Desktop or Laptop) and software. The employee must have successfully completed their 6-month Introductory Period for eligibility.
• Recreation Center Membership: Employees and family members are eligible for a membership to the Commerce City Recreation Center for $5.00 per person per year.
• Golf Course Green Fees: Employees can play the City's award-winning Buffalo Run Golf Course at a rate of $9.00 for 9-holes or $18.00 for 18-holes. Employees can also purchase golf merchandise at discounted prices.

01
Please describe your work experience providing direct end-user support for Microsoft Exchange, Microsoft Office include Office 365, and Active Directory. Please add length of the experience and tasks that you were responsible for during that time.
02
Describe your experience with IT Service Management (ITSM) systems, what type of tasks did you complete? What is your level of expertise?
Required Question