Service Desk

We are currently accepting resumes for a Service Deskposition in Columbus, OH.

This position is Remote.

The selected candidate will perform the following duties:

• Required to have a dedicated workspace at home and be able to work from home without distractions.
• Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
• Escalate issues in accordance with defined procedures.
• Assist users through problem solving steps.
• Use available tools and resources to research and resolve technical problems.
• Provide accurate information to end users in a timely manner.
• Ability to multitask while interacting with customers and documenting tickets.
• Adhere to established quality standards.
• Ability to work in a team environment.
• Complete assigned tasks.
• Strong communication skills; both written and spoken.

Required Skills & Experiences:

• Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection.
• Minimum 1 year of experience required in help desk or call center technical Support. 3+ years of call Center experience preferred.
• Preferred Education: 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
• Ability to type 40+ WPM, excellent time management.
• Certifications or Desired skills if any.
• Experience with ServiceNow, Salesforce, or similar ticketing systems.

Job Type: Contract

Salary: $17.16 - $19.16 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Location:

• Ohio (Required)

Work Location: Remote