Hilton Guest Services/Front Desk Agent

Position Summary

The Front Desk agent is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure that the quality of service for Home2 Suites' guests is in accordance with Home2 Suites' standards and Hassle Free Guarantee, while working with members of the hotel team, maintaining accounting and financial accountability as well as safety and security of the hotel.

Come in and fill out an application, or call 214.677.1270

• Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly)
• Handle reservation requests; check guests in/out; handle guest accounting and cashier functions
• Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales
• Perform daily cash count; prepare bank deposit and review of audit packages
• Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals
• Communicate with management and other front Desk Agents, as needed, about problems, requests and/or concerns regarding guests or rooms
• Work with housekeeping to communicate checkouts, stay-overs, extended stays, cancellations, rooms cleaned and rooms in need of maintenance
• Night Audit shift requires daily reconciliation of transactions and preparing audit package for Management approval
• Assist in coordinating special events (i.e. holiday gatherings,on site, etc)
• Other duties as assigned

Position Requirements

• Open availability/Flexible and Reliable
• 7 am - 3 pm or 3 pm - 11 pm
• May be required to work nights, weekend and/or holidays
• HS Diploma or equivalent work experience
• 1-2 years in a previous customer service position required
• Must have basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc)
• Must maintain professional appearance in Home2 Suites provided uniform with consistently friendly attitude towards guests and staff
• Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision
• Basic English communication (verbal and written) skills required

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Overnight shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)

Work Location: In person