Service Coordinator- Veterans Program

Position Title: SSSVF Service Coordinator

Report To: Veterans Services Supervisor

Description: The Service Coordinator is responsible for providing support and case management to participants in HHSI’s Supportive Services for Veterans Families (SSVF) program. The Service Coordinators primary focus is assisting veterans to remain in housing in if housed, connecting participants with housing if experiencing homelessness, connecting participants to eligible mainstream resources and connecting with the Veterans Administration and other community supports.

Qualifications: At least one (1) year experience in social service experience either through work, volunteer or intern experiences. Must have valid driver’s license;

Experience: Individual must possess demonstrated experience with crisis intervention, Trauma-Informed Care, and social work practice with chronically homeless individuals and/or individuals with disabilities (mental illness, substance abuse/addiction, physical disability, developmental disability, chronic health problems, etc.) Individual must also be capable of preserving the confidentiality of employee and participant records.

Preferred experience includes: working with people or families who have experienced homelessness and have disability of long duration including mental health, substance abuse, mental or physical impairment. Experience working with vulnerable populations and veterans populations is a plus.

Humility Homes and Services, Inc. Mission Statement

Humility Homes and Services, Inc. is committed to ending homelessness by offering housing opportunities and supportive services in the Greater Quad Cities area.

Responsibilities:

1.Commitment to Ethical and Effective Services

· Know and implement HHSI’s mission, policies, and procedures; and abide by all city, state, and federal laws, and regulations.

· Maintain trainings in suicide risk assessment, mandatory child and dependent adult abuse and neglect reporting, crisis intervention, and civil rights, housing discrimination, harm reduction, trauma informed care and housing first practices.

· Regularly evaluate a caseload of participant needs in designated program

· Adhere to HHSI’s agency values in all aspects of work: Quality, Housing is a Human Right, Integrity, Accountability and Community

· Humility Homes & Services, Inc. is committed to respecting diversity and strengthening equity and inclusion, both in our workforce and in our community.

2.Case management:

· Meets with program participants and creates an Individualized Service Plan (ISP) with them. Frequency and location of meetings determined by program requirements and individual need.

· Completes a housing need, and mainstream resources assessment with participants.

· Completes any other mandated assessments per specific grant agreement or program policy and procedures.

· Transports program participants to appointments, apartment showings and any other necessary locations based on their ISP

· Connects participants to mainstream benefits and assists them in applying when applicable.

· Provides life skills training like laundry, navigating the bus system etc. for program participants.

· Provides crisis intervention and advocacy for participants, as needed.

· Works with appropriate Veteran’s Administration staff to meet the needs of the veterans whether the veteran is experiencing homelessness or needing homeless prevention funding.

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3.Documentation:

· Completes daily case notes, service transactions, and contacts then uploads them to ServicePoint.

· Exits participants in ServicePoint

· Maintains current income verification, eligibility and services provided as required for specific grant agreement.

· Maintains releases of information for all participants and external providers when applicable

· Completes fund requests for participant needs when applicable.

· Refers participants to other programs at HHSI for which they are eligible, along with supportive documentation

4.Other Duties:

· Collaborates on case plans for high need participants with the Supervisor

· Case Conferencing weekly with Supervisor

· Maintains strong knowledge of community resources, especially as it relates to housing

· Regularly promotes the agencies’ mission and advocates for social justice

· Performs other duties, as needed

· Able to travel to required Veteran’s Conferences as needed.

Schedule:

Full-Time. Must be able to work 40 hours per week. Position is primarily a work from home position, but meetings with participants in person a requirement including other meetings deemed as in person by agency. The first 90 days will be in office.

Salary: $19- $21 an hour plus competitive benefits.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Choose your own hours
• Day shift
• Monday to Friday

Experience:

• Social Services: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Davenport, IA 52802: Relocate before starting work (Required)

Work Location: Hybrid remote in Davenport, IA 52802