Service Coordinator - Lake Jackson

The Service Coordinator is usually the first, and sometimes the only, contact a customer has with us and is the face of Workforce Solutions to many of our customers. Service coordinators welcome visitors as they enter the office, listens to their needs, and determines how we can help.

• Shares current local labor market information, including:
  • Employers and industries in the region and near a local office, including the largest employers and key industries.
  • Skills, education, and experience areas employers require and prefer, including the areas key employers and industries, and how to apply for work there.
  • The usual means of entry into area companies. industries, and occupations, including the area's key employers and industries, and how to apply for work there.
  • Workforce Solutions targeted industries and high-skill, high-growth occupations and detailed information about entry into these industries and occupations.

• Critiques resumes and provides suggestions to individuals.
• Assists customers in completing applications for service.
• Supports customers in setting up meetings or appointments with other Workforce Solutions staff.
• Effectively help customers use equipment such as fax, copier, scanner, and computer.
• Assists with setting up email accounts and passwords for use in sending resumes, using Work-In-Texas, My TX Careers, and other search engines, applying online for jobs, and assisting customers with their job search by providing quality referrals to jobs available in Work-in-Texas.
• Assists customers patiently with problems and complaints and to remain courteous when dealing with challenging customers.
• Ability to multitask and effectively handle situations where multiple customers want attention at the same time.

Experience

Required

• 1 year(s): Customer Service

Education

Required

• High School or better

Preferred

• Associates or better

Licenses & Certifications

Required

• Driver's License

Skills

Required

• Communication
• Listening
• Customer Support

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)