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School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.
Service Coordinator, Clinical Care
Job Code: 1126, Level 11, JF 28
Job Description:
This Service Coordinator position will provide various duties in support of grants associated with the Duke Infectious Diseases/HIV Clinic. This person in the position will report directly to Dr. Mehri McKellar.
Job duties include:
10% Maintain all Policies and Procedures of Duke University Hospital, Ryan White Part B, and North Carolina Department of Health and Human Services.
10% Identify, coordinate and facilitate client referrals for treatment resources. Refer clients to community service providers as appropriate.
25% Execute time-sensitive process of bi-annual HIV Medication Assistance Programs (HMAP) recertification including completing and processing applications for patients. Maintain and update Maestro Care and CareWare.
5% Verify the median incomes levels are being met to ensure eligibility for assistance.
10% Complete and approve medication financial assistance requests
10% Client record-keeping and reporting
5% Provide excellent customer service.
10% Collaborate and build good working relationships with HMAP, Walgreens, and clinic staff
10% Serve on a multi-disciplinary team with clinical social workers, pharmacists, medical providers, and community case managers and agencies
5% Special projects and tasks as needed or required by grant funder or clinic staff
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Skills needed: Buy@Duke, Duke@Work, AP Check Request, knowledge of procurement card clearance, Microsoft office products
Experience: Preferred experience dealing with community-driven initiatives and working with the immunocompromised patients who require these services. Ability to work as part of a team of professionals who are providing services for a diverse client from ethnically and racially diverse backgrounds and varying sexual orientation. Ability to maintain the highest level of confidentiality and use excellent judgement in working with clients.
Minimum Qualifications
Education
Bachelor degree required Must be licensed or qualify to be licensed in the State of North Carolina if applicable.
Experience
Two years of experience required
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiringdepartment.
