Team Member (Front Of House)

JOB TITLE:Team Member – FOH Nourish Coffee Bar + Kitchen
REPORTS TO: Assistant Manager, Nourish Coffee Bar + Kitchen
STATUS: Part-Time/Non-Exempt
DEPARTMENT: 3-100
EFFECTIVE DATE: February 6, 2024

WPHF MISSION:
To make a positive difference in people’s lives by optimizing physical, mental and social health and wellbeing. The Winter Park Health Foundation (WPHF) focuses on improving health in the communities of Winter Park, Maitland, and Eatonville. Through ongoing data collection and monitoring trends, our team identifies health issues and needs. Our strategy is to engage partners and empower residents to support healthy behaviors; address barriers to health; create healthy habits where people live, learn, work and play; and make health a priority. WPHF invests in initiatives, programs, grants, and facilities designed to improve health.

SUMMARY:
The Team Member – FOH is a member of WPHF reporting directly to the Assistant Manager of Nourish Coffee Bar + Kitchen (Café). The Floater will work the Front of House (FOH). While performing FOH duties the Floater is responsible for providing excellent customer service and guest satisfaction to all entering the Café.

DUTIES AND RESPONSIBILITIES:

• Greet guests with an upbeat, friendly attitude.
• Accommodate all guest needs during their dining experience.
• Take food orders precisely and efficiently.
• Complete cash and card transactions with accuracy.
• Maintain a positive and professional approach to coworkers and clients & customers.
• Ability to properly operate Café equipment.
• Remove trash and garbage from Café in timely manner to maintain cleanliness standards.
• Barista experience a plus.
• Perform additional cleaning duties as requested.

DESIRED SKILLS:

• Ability to prioritize work, multi-task and be detailed oriented at an efficiently fast pace.
• Must be team-oriented, dependable, adaptable and have a strong work ethic.
• Guest service oriented.
• Passion, enthusiasm, focus, creativity, and a positive outlook.
• Ability to handle tough situations and disruptions calmly.
• Ability to count and calculate figures and amounts such as discounts, proportions, percentages, and volume.
• Professional appearance and demeanor.

SUPERVISORY RESPONSIBILITIES:

• None at this time

WORK EXPERIENCE:

• Minimum 6 months of experience in food service.
• Minimum 6 months of experience in food prep.

EDUCATION:

• High school diploma or general education degree (GED) preferred.

OTHER COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment- free environment.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others;

Works with integrity and ethically; Upholds organizational values.

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The work area includes food, ovens, mixers, food processors, knives, slippery floors, and, at time, high temperatures. It is a hands-on, non-smoking, restaurant setting involving constant interaction with customers, employees, managers, and vendors.
• The ability to effectively communicate, identify food quality, tolerate heat and walk-in freezers, lift and/or maneuver up to 50 pounds, and stand/walk on hard surfaces during the workday.
• While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts; extreme cold (non-weather) and extreme heat (non- weather).
• The employee is frequently required to walk; use hands to finger, handle, or feel. The employee is frequently required to taste and/or smell.
• The employee is required to sit; grip and grasp with hands, reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl and bend at the waist. Specific vision abilities required by this job include Close vision, Peripheral vision, Depth perception and the ability to adjust focus.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Foundation is an Equal Employment
Opportunity (EEO) employer. It is the policy of the Organization to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

JOB DESCRIPTION: Team Member – Floater (Part-Time)

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid sick time
• Paid time off

Restaurant type:

• Bakery
• Café
• Coffee shop

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• No weekends

Experience:

• Barista: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person