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Form of workLooking to join one of the best mechanical and fire protection contractors in the United States? Join our team! Ahern has an exciting opportunity for a Service Coordinator located in Fond du Lac, WI. In 2022, Ahern was ranked as the #1 specialty contractor in WI, was in the top 15% of specialty contractors across the US, and won a regional workplace excellence award! Building our first-class reputation didn't happen by chance. It has developed since our inception in 1880 through our commitment to top-notch business practices, continuous improvement, and dedication to our number one asset: our employees. You owe it to yourself to find out what Ahern has to offer!
How you will contribute:
As a Service Coordinator, you will need to display exceptional customer service skills while interacting with Ahern's customers, taking emergency service calls that need to be addressed in a timely manner, providing main dispatch duties as well as scheduling technicians daily for service inspections and preventative maintenance. You will exhibit strong attention to detail while coordinating part ordering, issuing purchase orders and assisting customers with invoicing/billing questions. You will be responsible for maintaining customer database information, generating weekly and monthly reports, providing support to technicians and field supervisors while maintaining a positive relationship with office and field staff in a fast-paced, deadline-driven environment.
What you need to qualify:
The ideal candidate must be a self-starter and have excellent decision-making, organizational, critical thinking and communication skills, in addition to the ability to handle multiple tasks, and be able to work well independently as well as with a team. One to three years prior experience in a service-related position, an associate degree in a related field is a plus and/or an equivalent combination of education and experience. Prior experience with Microsoft Word and Excel is required. If you are ready to demonstrate this expertise, Ahern wants you!
What's in it for you?
Ahern has a commitment to excellence that extends beyond our outstanding customer satisfaction ratings and numerous safety awards. The Company extends this commitment by passing a significant amount of profits back to employees through bonus programs, and generous 401K match. Ahern has a health benefits package that ranks in the top 20% of all plans nationally. Ahern also has a wellness program that was designed to keep employees and their families happy and healthy. Significant investment in employee training programs, advancement opportunities, educational assistance, and flexible/remote work schedules have helped Ahern stand out above others in the industry. Experience for yourself why Ahern has been voted the Best Place to Work!
Ahern is an Affirmative Action / Equal Opportunity Employer and encourages veterans, women, minorities, and disabled individuals to apply.
