Implementation Coordinator

Job Type
Full-time
Description
In the wild world of logistics, two characteristics are necessary for success: perseverance and spirit. That's why Evans has built and continues to build an unstoppable team of dedicated, passionate, and innovative individuals who keep our engine powering forward amidst an industry defined by constant change. As a small-to-medium enterprise, every member of our team has a direct impact upon the growth of our customers, carrier partners and, of course, upon Evans; that's why our slogan is Growing Together!
The Implementation Coordinator specializing in New Customer On-boarding is a pivotal role focused on guiding and facilitating the seamless integration of new customers into the organization's products and services. This position demands a detail-oriented and customer-centric professional with exceptional project management and communication skills. The Implementation Coordinator will collaborate closely with internal teams and clients to ensure a smooth transition from the sales phase to successful on-boarding.
ESSENTIAL FUNCTIONS

• Develop and execute detailed on-boarding project plans, ensuring alignment with customer requirements and organizational objectives.
• Coordinate with internal departments, including Sales, Customer Support, and technical teams, to orchestrate a cohesive on-boarding process.
• Serve as the primary point of contact for new customers during the on-boarding phase.
• Communicate effectively with clients to gather requirements, set expectations, and provide regular updates on project progress.
• Address customer inquiries promptly and professionally.
• Address and resolve any challenges or concerns that arise during the on-boarding process.
• Collaborate with relevant teams to implement corrective actions and prevent future issues.
• Setup user credentials and troubleshoot login issues.
• Conduct trainings and demos of current technology to current customers and prospects.
• Work with 3rd party developers on escalated issues.
• All other duties that may be reasonably assigned, including special projects and cross-training in other departments.

QUALIFICATIONS/REQUIREMENTS

• Bachelor's degree preferred.
• 2-5 Years of related experience.
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
• Excellent communication skills, verbal and written.
• Strong organization skills, prioritization skills, and works with a sense of urgency.
• High attention to detail and ability to multitask.
• Exceptional customer service skills.
• Proven problem-solving and analytical skills.
• Ability to read, write, type and speak English fluently is a requirement of this position.

Physical Demands and Work Environment:
The typical work environment is fast-paced and moderately quiet. Regular use of office equipment is expected, including computer, fax machines, and telephone. Employees may be required to lift on occasion up to 10 pounds. This position is required to sit at a workstation for up to 8 hours a day.
Hybrid-Work Opportunity Available.
Benefits:
Base salary of $75,000, plus bonus program.
Evans offers excellent benefits including medical and vision insurance, employer-paid dental insurance, prescription drug coverage, FSA, HRA, 401k matching, 6 paid holidays + 2 floating holidays, PTO, birthday and anniversary days-off, two paid volunteer days, employee assistance program, employer-paid short term disability insurance, employer-paid life insurance, a casual and friendly work environment, fun employee outings, and the opportunity to contribute to and prosper at a quickly growing company.
Evans Transportation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Evans Transportation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Salary Description
$75,000